Error 500 when trying to open Dropbox Paper - June 2018

I understand that people are annoyed about this, but there are a couple of points to bear in mind:

1. As far as I’m aware, Dropbox Paper is still in Beta. You can’t expect perfection. It shouldn’t be used for critical data without alternative backup.

2. If you have Dropbox Paper on your iPad or other device’s app, you can still use it. It just won’t reliably synchronise.

You Dropbox people claim that this issue is solved. Unfortunately I have to tell you that it ain’t. Still losing connection *all the time*. It’s impossible to work!

I am getting "Error 500: Something went wrong" on accessing anything in Paper. Even https://paper.dropbox.com/ is not working.

http://status.dropbox.com/ says everything is fine.

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mistywindow wrote:

I understand that people are annoyed about this, but there are a couple of points to bear in mind:

 

1. As far as I’m aware, Dropbox Paper is still in Beta. You can’t expect perfection. It shouldn’t be used for critical data without alternative backup.

 

2. If you have Dropbox Paper on your iPad or other device’s app, you can still use it. It just won’t reliably synchronise.

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You are right about the Beta. But when DBP was rolled out there where long statements about how it has been tested for a long time. additionally the public Paper is not new anymore. And Dropbox is by far not a tiny little startup anymore where you could definitely bear with little hiccups for several days. Those things should not happen with such big companies. 

Hi toshiprakash and all

Thanks for reporting. Team is aware and status page has been updated. We'll keep that page updated with news!

Hey Pr0vider - sorry to hear that!

Would you mind if I reached out to you via email to the email address you use for your Forum's profile to have a look into this internally with all of my tools available?

Let me know and we'll take it from there! 

Starting Tuesday, August 21 and continuing through Wednesday, August 22 I do not have connectivity to Dropbox paper. VERY frustrating and it happens frequently.  I do have an internet connection.  This is the message in the right top corner, "Still offline. You’ll be able to edit once you’re back online. Try now."  

Hey there JMS2018 - thanks for your report.

Can you please let me know if this persists across several browsers? Have you tried an incognito (for Chrome) or private browsing (for Safari and Mozilla Firefox)?  Also, have you tried to access Paper on another WiFi or over cellular data (if possible)? 

Thanks in advance for your patience gathering all this information for me.