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Error after linking second account to same location as the original but on a different user profile
Hello - fairly new user to Dropbox.
I started working as an independent consultant for a firm that uses it. I connected a few weeks ago, selectively syncing folders that I needed.
Working fine s...
I pointed it to the same location where the local files were being stored and sync'd. Maybe this created the issue? Now that I cannot get the app to open, I cannot make a change to see if that solves the problem.
Almost certainly has. Dropbox is designed to be a solo system so it doesnt work across multiple logons like that - because its databases etc. are stored in those directories and it'll be all confused.
Your best bet is to uninstall and reinstall making sure each user profile has its own Dropbox directory and install.
Hannah
Dropbox Community Moderator
Dropbox Community ModeratorHey Jim_NPS, thanks for joining our Community.
It does sound like the error happened because of the setup for the second account, but let's try to get to the bottom of it together.
Would you mind sending us a screenshot of the exact error message you got?
Also, what type of account is your original (work) one? Is it a Dropbox team account or just one of our individual plans?
Let me know!
Hannah - thanks for getting back to me. I hope below will help.
I believe it is a basic account. It is shared by 7 people in the firm, so I suppose that makes it a "team" account. It is definitely not an individual plan.
I wish I knew more, but I'm just a user of this account. Let me know what else I can provide.
Don't hate me.. but below I pasted the text from the error message.
n.BUILD_KEY: Dropbox bn.VERSION: 225.4.4896 bn.constants.WINDOWS_SHELL_EXT_VERSION: 79 bn.is_frozen: True machine_id: 8b0bec05-60b7-4095-ab54-086832cd96e5 pid: 36272 cwd: 'C:\\Program Files (x86)\\Dropbox\\Client' real_path='C:\\Program Files (x86)\\Dropbox\\Client' mode=0o40777 uid=0 gid=0 parent mode=0o40777 uid=0 gid=0 HOME: None appdata: 'C:\\Users\\Jim NPS\\AppData\\Local\\Dropbox\\instance1' real_path='C:\\Users\\Jim NPS\\AppData\\Local\\Dropbox\\instance1' mode=0o40777 uid=0 gid=0 parent mode=0o40777 uid=0 gid=0 dropbox_path: 'D:\\NPS Consulting LLC Dropbox' real_path='D:\\NPS Consulting LLC Dropbox' mode=0o40777 uid=0 gid=0 parent mode=0o40777 uid=0 gid=0 sys_executable: 'C:\\Program Files (x86)\\Dropbox\\Client\\Dropbox.exe' real_path='C:\\Program Files (x86)\\Dropbox\\Client\\Dropbox.exe' mode=0o100777 uid=0 gid=0 parent mode=0o40777 uid=0 gid=0 trace.__file__: 'C:\\Program Files (x86)\\Dropbox\\Client\\225.4.4896\\python-packages.zip\\dropbox\\client\\ui\\common\\boot_error.pyc' real_path='C:\\Program Files (x86)\\Dropbox\\Client\\225.4.4896\\python-packages.zip\\dropbox\\client\\ui\\common\\boot_error.pyc' not found parent not found TMP: C:\Users\JIMNPS~1\AppData\Local\Temp TEMP: C:\Users\JIMNPS~1\AppData\Local\Temp tempdir: 'C:\\Users\\JIMNPS~1\\AppData\\Local\\Temp' real_path='C:\\Users\\Jim NPS\\AppData\\Local\\Temp' mode=0o40777 uid=0 gid=0 parent mode=0o40777 uid=0 gid=0 Traceback (most recent call last): File "desktop/dropbox/client/main.py", line 987, in wrapper File "desktop/dropbox/client/main.py", line 7312, in finish_dropbox_boot File "desktop/dropbox/client/message_queue.py", line 306, in _wrapped File "desktop/dropbox/client/main.py", line 6699, in _init_components_for_account File "desktop/dropbox/client/main.py", line 6620, in create_sync_engine File "desktop/dropbox/sync_engine_boundary/factory.py", line 212, in make_sync_engine File "desktop/dropbox/sync_engine/nucleus/classic_client/sync_engine.py", line 243, in __init__ File "desktop/dropbox/sync_engine/nucleus/classic_client/modern_client/modern_client.py", line 300, in __init__ File "desktop/dropbox/sync_engine/nucleus/classic_client/modern_client/base.py", line 243, in __init__ File "desktop/dropbox/sync_engine/nucleus/classic_client/thin_adapter/in_proc.py", line 223, in __init__ File "desktop/dropbox/sync_engine/nucleus/classic_client/thin_adapter/in_proc.py", line 547, in _init_new_engine_locked File "desktop/dropbox/sync_engine/nucleus/thin_client/client.py", line 143, in __init__ File "desktop\extensions\nucleus\nucleus_python.pyx", line 77, in nucleus_python.NucleusSyncEngine.__cinit__ nucleus_python.SyncEngineError: "Initializing engine |>> Initializing filesystem |>> Attempting to initialize dbx cache directory |>> Ensuring root is writeable during FS initialization |>> Reopening failed |>> Duplicating handle |>> ACCESS_DENIED |>> FSErrorCode::PermissionDenied"
