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Error Connection Timed out
All the Windows PCs on my network this morning, regardless of version of Windows receive an ERR_CONNECTION_TIMED_OUT when trying to access www.dropbox.com. The OSX machines are fine. All receive IP (...
Lusil
Dropbox Staff
Dropbox StaffI have the same problem connecting to www.dropbox.com, dropbox.com (but not help.dropbox.com strangely) on Windows systems. Also from Canada (Quebec)
- Laptop Win10 updated, 3rd party AV/FW: timing out as above.
- Desktop Win7 updated, 3rd party AV/FW: timing out as above.
- Tablet Win10 updated, no 3rd party AV/FW: timing out as above.
- Tablet Android: no problem.
- Virtual machine, Linux Mint (with dedicated NIC): no problem.
(Note: disabling 3rd party AV/FW above doesn't solve the problem)
Exception: Virtual machine, Win7, not updated since 2016 (testing purposes), on dedicated NIC: no problem connecting.
A couple of days ago, I got a recent update on both Win10 systems, and applied april updates on desktop Win7... coincidence?
/Edit: I'm a home user on DSL, not with "fibrenoire"
GrandDuc I am also expriencing issues connecting to dropbox. On both browser or the desktop client on windows 10. I am also on Fibrenoire. I have no issue what so ever if i connect through my iphone hotspot (Bell Network). I also hardcode myself to my backup link bypassing fibrenoire network (also on Bell network) and i can connect successfully. Have you opened a ticket with fibrenoire to check if they had anything going on with their routing or other network issue?
Arky-Ark a écrit :GrandDuc I am also expriencing issues connecting to dropbox. On both browser or the desktop client on windows 10. I am also on Fibrenoire. I have no issue what so ever if i connect through my iphone hotspot (Bell Network). I also hardcode myself to my backup link bypassing fibrenoire network (also on Bell network) and i can connect successfully. Have you opened a ticket with fibrenoire to check if they had anything going on with their routing or other network issue?
Yes, I had a ticket open with them yesterday, they found nothing on their network. When it seemed to have returned to normal late in the afternoon I closed that ticket, but the return of service was temporary at best.
I suspect it has more to do with the network path to DropBox infrastructure and the routers/firewall I am hitting via FibreNoire. My Windows machine at home on Videotron works fine, I tested yesterday.
GrandDuc wrote:
Arky-Ark a écrit :GrandDuc I am also expriencing issues connecting to dropbox. On both browser or the desktop client on windows 10. I am also on Fibrenoire. I have no issue what so ever if i connect through my iphone hotspot (Bell Network). I also hardcode myself to my backup link bypassing fibrenoire network (also on Bell network) and i can connect successfully. Have you opened a ticket with fibrenoire to check if they had anything going on with their routing or other network issue?
Yes, I had a ticket open with them yesterday, they found nothing on their network. When it seemed to have returned to normal late in the afternoon I closed that ticket, but the return of service was temporary at best.
I suspect it has more to do with the network path to DropBox infrastructure and the routers/firewall I am hitting via FibreNoire. My Windows machine at home on Videotron works fine, I tested yesterday.
Well, i will also open a ticket with them. It might trigger more investigation if multiple customers have the same issue.
- Lusil
I'm responding in this thread since it seems to be a common issue.
For the record, I am working on a PC, and perhaps not coincidentally live in Canada. Our ISP is (I believe) Rogers.
Myself and one of my coworkers use Dropbox extensively in our work tasks. However today/yesterday there has been some kind of syncing issue, similar to if not exactly identical to the issues described previously in this thread. I cannot download items even though I can see them both in Chrome and through Windows Explorer.
- Lusil
Just an update on my end, one of our users was able to stay connected for an hour or two yesterday but as of this morning all of us are out of comission. I have tried several DNSs including 8.8.4.4 and 1.1.1.1 to no avail. Has anyone had any luck finding a solution on this?
Data-SoilOptix a écrit :Just an update on my end, one of our users was able to stay connected for an hour or two yesterday but as of this morning all of us are out of comission. I have tried several DNSs including 8.8.4.4 and 1.1.1.1 to no avail. Has anyone had any luck finding a solution on this?
Same here, and I don't think its a DNS issue. No matter what DNS server I use, the DNS response is OK, but the browser connection times out
Apparently Dropbox engineers are aware of the problem and are working on the solution
Thanks for this update! This is very problematic for us as well
The issue appears to have been resolved for us at this time.
yep, ok here too, for now.
Curious to know what was the problem.
Yup, working here as well as of now
- Lusil
I'm having this issue now on all our Windows pcs. The app on the computers just stays stuck at "Connecting." I've bypassed our firewall and that did not resolve the issue.
- Walter
Dropbox Community Moderator
Hi ITech5401; I'm sorry for the delayed reply.
If you're still having issues, apart from the firewall, have you made sure that there's no antivirus or perhaps a VPN/proxy setting that might be causing this?
