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GrandDuc's avatar
GrandDuc
Helpful | Level 5
7 years ago
Solved

Error Connection Timed out

All the Windows PCs on my network this morning, regardless of version of Windows receive an ERR_CONNECTION_TIMED_OUT when trying to access www.dropbox.com. The OSX machines are fine. All receive IP (...
desktop
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Setting up the apps
  • Lusil's avatar
    Lusil
    7 years ago
    Hey peeps! Thanks for checking back in here and glad to hear that the issue seems to be resolved for you. 
     
    If the behavior persists for you though, don’t hesitate to give me a nudge and I’ll make sure to get back to you as soon as possible. Thank you! :grin:
Lusil's avatar
Lusil
Icon for Dropbox Staff rankDropbox Staff
7 years ago
Hey sb10 and Arky-Ark, thanks for checking in with us here!
 
I’ve made sure to follow up with a ticket to your respective email addresses connected to your Community profiles, so please don’t hesitate to reply to my latest message that you find in your inbox. 
 
Looking forward to hearing back from you. Thanks again! 
jberger1990's avatar
jberger1990
New member | Level 2
7 years ago

I'm responding in this thread since it seems to be a common issue.

For the record, I am working on a PC, and perhaps not coincidentally live in Canada. Our ISP is (I believe) Rogers.

Myself and one of my coworkers use Dropbox extensively in our work tasks. However today/yesterday there has been some kind of syncing issue, similar to if not exactly identical to the issues described previously in this thread. I cannot download items even though I can see them both in Chrome and through Windows Explorer.

  • Lusil's avatar
    Lusil
    Icon for Dropbox Staff rankDropbox Staff
    7 years ago
    Hey jberger1990, sorry to hear that you’re experiencing a similar behavior. 
     
    I’ve contacted you directly to the email address connected to your Community account so that we can further investigate. Please check your inbox and we’ll take it from there. 
     
    Thank you!
  • Data-SoilOptix's avatar
    Data-SoilOptix
    New member | Level 2
    7 years ago

    Just an update on my end, one of our users was able to stay connected for an hour or two yesterday but as of this morning all of us are out of comission. I have tried several DNSs including 8.8.4.4 and 1.1.1.1 to no avail. Has anyone had any luck finding a solution on this?

  • GrandDuc's avatar
    GrandDuc
    Helpful | Level 5
    7 years ago
    Data-SoilOptix  a écrit :

    Just an update on my end, one of our users was able to stay connected for an hour or two yesterday but as of this morning all of us are out of comission. I have tried several DNSs including 8.8.4.4 and 1.1.1.1 to no avail. Has anyone had any luck finding a solution on this?

    Same here, and I don't think its a DNS issue. No matter what DNS server I use, the DNS response is OK, but the browser connection times out

  • GrandDuc's avatar
    GrandDuc
    Helpful | Level 5
    7 years ago

    Apparently Dropbox engineers are aware of the problem and are working on the solution

  • gmurad's avatar
    gmurad
    Explorer | Level 4
    7 years ago

    Thanks for this update! This is very problematic for us as well

  • Data-SoilOptix's avatar
    Data-SoilOptix
    New member | Level 2
    7 years ago

    The issue appears to have been resolved for us at this time.

  • sb10's avatar
    sb10
    Explorer | Level 4
    7 years ago

    yep, ok here too, for now.

    Curious to know what was the problem.

  • GrandDuc's avatar
    GrandDuc
    Helpful | Level 5
    7 years ago

    Yup, working here as well as of now

  • Lusil's avatar
    Lusil
    Icon for Dropbox Staff rankDropbox Staff
    7 years ago
    Hey peeps! Thanks for checking back in here and glad to hear that the issue seems to be resolved for you. 
     
    If the behavior persists for you though, don’t hesitate to give me a nudge and I’ll make sure to get back to you as soon as possible. Thank you! :grin:
  • ITech5401's avatar
    ITech5401
    New member | Level 2
    6 years ago

    I'm having this issue now on all our Windows pcs. The app on the computers just stays stuck at "Connecting." I've bypassed our firewall and that did not resolve the issue.

  • Walter's avatar
    Walter
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    6 years ago

    Hi ITech5401; I'm sorry for the delayed reply. 

     

    If you're still having issues, apart from the firewall, have you made sure that there's no antivirus or perhaps a VPN/proxy setting that might be causing this?

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