Forum Discussion

pizzaenjoyer's avatar
pizzaenjoyer
New member | Level 1
2 years ago

Error that won't let me update the app, and can't move files on Windows.

I ran into this issue a couple days ago, and Ive also read in some of the other threads on the site. However  I noticed that on one of my other laptops I have, Has an error that wont let me update Dr...
desktop
sync
windows
pizzaenjoyer's avatar
pizzaenjoyer
New member | Level 1
2 years ago

 Sorry I may not be communicating well. Im not sure what the error is but the point I was trying to state was that i have two identical laptops which are both updated to the most recent version of Windows 10. The only difference between the two computers is the version of dropbox. The laptop with v209 has old drag and drop functionality. Is there something that changed between v209 and v213 that could be causing a problem with the drag and drop functionality? Or alternatively is there a way to roll back my version of dropbox to v209 ?  

  • Hannah's avatar
    Hannah
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    Thanks for getting back to us, pizzaenjoyer.

    Does this happen when you move files out of the Dropbox folder, or when you drag & drop files within the Dropbox folder itself as well?

    If you close the Dropbox application, do you get the same behavior with the app closed?

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