Forum Discussion

jwstanton's avatar
jwstanton
New member | Level 2
6 years ago

Everything is zoomed in when I use the desktop app

 2019 iMac OS Mojave - while using Dropbox desktop app it suddenly zooms to about 500% of normal size and nothing I try will reduce it. Dropbox preferences don't show any options either. I have to cl...
desktop
Mac
Setting up the apps
Lusil's avatar
Lusil
Icon for Dropbox Staff rankDropbox Staff
6 years ago

Hi jwstanton, thanks for checking with us. 

I'd be more than happy to help, I'll just need a bit more info to make sure that we're on the same page. For example:

  • Is it the desktop app itself or specific files that you're seeing as zoomed in?
  • Have you tried a complete reboot of your computer?
  • Could you send me a screenshot (without any personal info) of what you're seeing?

Keep me posted!

  • FrustratedDRAGONuser's avatar
    FrustratedDRAGONuser
    New member | Level 2
    6 years ago

    I cannot for the life of me figure this out either...its extremely frustrating, I have been using dropbox for years, this new update is really messing things up for me. My dropbox app takes up ENTIRE screen on my 27" iMac; I dont need that. I need to be able to resize it

    • Lusil's avatar
      Lusil
      Icon for Dropbox Staff rankDropbox Staff
      6 years ago

      Hi FrustratedDRAGONuser, thanks for nudging us on this thread. 

       

      I'd be more than happyo help look into this with you, I'll just need a few more details, as mentioned in my previous post. For example:

      • Is it the desktop app itself or the Dropbox folder from your Finder that's zoomed in?
      • Did you try rebooting your computer by any chance?

      If you could send me a screenshot (without any personal info) of what you describe, that would be very helpful.

       

      Looking forward to hearing back from you!

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