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wilfred01's avatar
wilfred01
Explorer | Level 3
4 years ago
Solved

File Explorer crashes on dropboxfiles in Windows 11 after update Windows

Windows File Explorer crashes every time I acess the Dropbox folder. It does not crash in any other folder. Here's a few more details...  - I can access my Dropbox files from within my programs, li...
desktop
Setting up the apps
windows
  • Megan's avatar
    Megan
    4 years ago

    Hi wilfred01, let's see what we can find on this! 

     

    Have you tried restarting your device by any chance? 

     

    If I were you, I'd temporarily disable any antivirus or security programs on my computer too. And then reinstall the Dropbox application, just to see if that test will work. 


    You can find specific instructions for reinstalling the Dropbox desktop app in this Help Center article.

     

    Let me know!

kingfisher41's avatar
kingfisher41
Explorer | Level 4
3 years ago

Hi Jay, thanks for reaction. 

Yes, after quiting the problem persists.

 

Jay's avatar
Jay
Icon for Dropbox Community Moderator rankDropbox Community Moderator
3 years ago

Do you have any other app or service that scans or accesses the Dropbox folder itself, which could be slowing down the process?

  • kingfisher41's avatar
    kingfisher41
    Explorer | Level 4
    3 years ago

    Apart from Avast Free Antivirus and Windows Defender, I don't think so

    • Nancy's avatar
      Nancy
      Icon for Dropbox Community Moderator rankDropbox Community Moderator
      3 years ago

      Hi kingfisher41, I hope it’s OK if I jump in, too. 

       

      Is it possible to temporarily disable the antivirus programs you have on your computer and try to open the local Dropbox folder once again? Are you still having the same issue?

      • kingfisher41's avatar
        kingfisher41
        Explorer | Level 4
        3 years ago

        Hi Nancy, glad to hear from you.

         

        The problem persists with both antivirus and Windows Defender turned off

         

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