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Solved
Files no longer available through Desktop App
My laptop recently updated to Windows 11 - Version 22H2 and since then DB no longer sync's. I have uninstalled/reinstalled, and nothing seems to work. Any assistance would be greatly appreciated.
Chris if you have another cloud service running, turn it off until DB is completely done updating files. I found this to be the only cure
28 Replies
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- Jay
Dropbox Community Moderator
Hi smoravarsi, thanks for bringing this to our attention.
Does the Dropbox desktop application show any messages when you hover over the icon?
Do the files in the Dropbox folder have a green tick ,or another icon?
This will help me to assist further!
Does the Dropbox desktop application show any messages when you hover over the icon? Yes, there is a message that there are files indexing (5 Min), but no progress with this.
Do the files in the Dropbox folder have a green tick ,or another icon? no icons on the files. I also cannot open DropBox from the task bar.
Windows did an update today with "2022-10 Cumulative Update for Windows 11 Version 22H2 for x64-based Systems (KB5019509)"
- Jay
When you say you can't open Dropbox, do you mean the app in the system tray itself, in order to view the current synced files and your preferences?
When you say you can't open Dropbox, do you mean the app in the system tray itself, in order to view the current synced files and your preferences? Yes. I can hover over the icon and it provides a status, but the status does not change.
- Jay
Do the files in the Dropbox folder have a green tick on them, or blue syncing icons?
Do the files in the Dropbox folder have a green tick on them, or blue syncing icons? No. There are no icons at all. It seems like DropBox just stops working without notice.
- Nancy
Hi smoravarsi, I hope you don’t mind me jumping in.
Can you let me know what’s the app version of the Dropbox app on your device? You should be able to see this by hovering over the Dropbox icon in your system tray.
App Version: 159.4.5870
I'm not sure how to get a hold of someone at DropBox. This problem is persistent and I can't complete my tasks for work. Can someone assist me directly instead of this forum?
- Hannah
Hey smoravarsi, how are you today?
You can access our support options through this page. Depending on your plan, you can get support via email, chat, or phone.
If you do wish to continue here, though, could you please send us a screenshot of the sync status as it appears on the Dropbox icon in your system tray?
And can you also confirm if you can see edits you make to your files locally, sync to your account online and vice versa?
Screenshots attached. It appears that DropBox drops offline and then the files are no longer synced. I can see the files, but cannot access them at all - I get an error message. This has been a persistent issue for over a week now.
