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Forum Discussion

smoravarsi's avatar
smoravarsi
Helpful | Level 6
4 years ago
Solved

Files no longer available through Desktop App

My laptop recently updated to Windows 11 - Version 22H2 and since then DB no longer sync's. I have uninstalled/reinstalled, and nothing seems to work. Any assistance would be greatly appreciated. 
desktop
sync
  • smoravarsi's avatar
    smoravarsi
    4 years ago

    Chris if you have another cloud service running, turn it off until DB is completely done updating files. I found this to be the only cure

ChrisMiller's avatar
ChrisMiller
Explorer | Level 4
4 years ago

This is what Explorer looks like - it's the 'Flights' folder that's disappeared apart from on my PC.  

  • ChrisMiller's avatar
    ChrisMiller
    Explorer | Level 4
    4 years ago

    Thanks Walter, yes my flights folder was in the 'deleted' page and has now been restored.  Everything's now happy again 👍

     

    Very odd though, I'm 99.9% sure I didn't delete it accidentally, as it's a two stage process.  And if I did, that's no reason for Dropbox to stop syncing other folders.  But then technology is wonderful, as long as it works!

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