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smoravarsi's avatar
smoravarsi
Helpful | Level 6
4 years ago
Solved

Files no longer available through Desktop App

My laptop recently updated to Windows 11 - Version 22H2 and since then DB no longer sync's. I have uninstalled/reinstalled, and nothing seems to work. Any assistance would be greatly appreciated. 
desktop
sync
  • smoravarsi's avatar
    smoravarsi
    4 years ago

    Chris if you have another cloud service running, turn it off until DB is completely done updating files. I found this to be the only cure

smoravarsi's avatar
smoravarsi
Helpful | Level 6
4 years ago

I'm no expert that this was the fix, but it did work for me. Once DB was completely updated, I turned GoogleDrive back on and have not had the recurring issue. Good luck! 

Walter's avatar
Walter
Icon for Dropbox Community Moderator rankDropbox Community Moderator
4 years ago

Thanks for keeping me in the loop, Chris. I'm happy to hear it's sorted now!

 

See you around the Community and have a lovely weekend ahead!

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