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becmac's avatar
becmac
Explorer | Level 4
3 years ago

Files not syncing to my offline folders.

Hello, I have just upgraded to a Business Teams account and uninstalled/reinstalled Dropbox, and now my files don't appear to be syncing. They are all available online, but not all are available on m...
desktop
Install
Setting up the apps
sync
windows
Megan's avatar
Megan
Icon for Dropbox Community Moderator rankDropbox Community Moderator
3 years ago

Hey there, becmac, I hope you're doing well!
 

If I understand what you mentioned correctly, it seems that some of your content isn't visible when you try to access your Dropbox folder, using your Windows device. 

 

If not, please feel free to correct me here. Now, I would like for you to locate your Dropbox icon, on the menu or task bar, next to your WiFi and hover your mouse there.

 

That should give you the version of the app that you're using on your end. 

 

Is there any chance that you enabled selective sync for these folders? This would prevent them from syncing to your local device indeed. 

 

Thank you, and keep me posted!

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