Forum Discussion

aliteralmind's avatar
aliteralmind
New member | Level 2
9 months ago

Fix desktop app checking the web login, when you try to sign into the account locally.

I just had an extremely frustrating experience. I needed to log my wife out of the desktop app and log myself in. I logged her out. It then presented me with a login button. I pressed it, but inste...
account access
desktop
windows
Megan's avatar
Megan
Icon for Dropbox Community Moderator rankDropbox Community Moderator
9 months ago

Hi aliteralmind, thanks for posting here!

First of all, sorry to hear about that but I'm also happy that our Support could assist and guide you in the right direction in order for you to resolve this.

Your feedback regarding our Dropbox desktop application has been very valuable and I will endeavor to make sure your voice is heard.

I will pass on your comments to the relevant departments so that we continue to improve.

If you need something else, please let me know and I will be more than happy to help every step of the way. 😇

About Apps and Installations

Have a question about a Dropbox app or installation? Reach out to the Dropbox Community and get solutions, help, and advice from members.

The Dropbox Community team is active from Monday to Friday. We try to respond to you as soon as we can, usually within 2 hours.

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X, Facebook or Instagram.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!