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BobF18's avatar
BobF18
Helpful | Level 5
1 year ago

Folders Appearing and Filling with Empty Folders Every Few Minutes on Mac OS

Dropbox has begun placing folders within folders in my Documents Folder.  I'm on a new MacBook Pro running the newest operating system, and this just started up yesterday.  Odd thing is I haven't use...
desktop
Install
Mac
BobF18's avatar
BobF18
Helpful | Level 5
1 year ago

I followed the link, but it only had instructions for Windows.  I did a search on how to run an advanced reinstall on Mac, but couldn't find a Mac version of that page.

Jay's avatar
Jay
Icon for Dropbox Community Moderator rankDropbox Community Moderator
1 year ago

The link contains instructions for Windows, Mac and Linux, you'll need to click the option for Mac to see those steps.

  • BobF18's avatar
    BobF18
    Helpful | Level 5
    1 year ago

    I see it now.  Sorry about that!

     

    Anyway - I was able to follow the directions to uninstall.  All of the terminal commands worked, but unfortunately, the folder re-created itself within a couple of minutes before I even re-installed, but I still reinstalled and deleted the folder.  A few minutes more and the folder came back.

    • Jay's avatar
      Jay
      Icon for Dropbox Community Moderator rankDropbox Community Moderator
      1 year ago

      Do you have any other open apps or services on your machine? Could you try temporarily quitting them, then pausing the Dropbox desktop application, and delete those folders to see if they return?

      • BobF18's avatar
        BobF18
        Helpful | Level 5
        1 year ago

        Still the same unfortunately.  I even restarted the computer as a 2nd try, but it came right back.

         

        Activity monitor shows only the Dropbox Finder Extension and the dropbox forum (this page).  I force killed the finder extension, but it still appeared.  So weird!

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