Forum Discussion

BobF18's avatar
BobF18
Helpful | Level 5
2 years ago

Folders Appearing and Filling with Empty Folders Every Few Minutes on Mac OS

Dropbox has begun placing folders within folders in my Documents Folder.  I'm on a new MacBook Pro running the newest operating system, and this just started up yesterday.  Odd thing is I haven't use...
desktop
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Mac
BobF18's avatar
BobF18
Helpful | Level 5
2 years ago

Here are two screen shots of some of the files.  I don't see anything online at all - not even the trash can, although it shows that 40% of my space is being used?

 

The folder inside my documents folder says:

com.apple.app-analytics.production.upload-dropbox

 

and the folders in there look like this:

Nancy's avatar
Nancy
Icon for Dropbox Community Moderator rankDropbox Community Moderator
2 years ago

Hi from me too, BobF18. Do you see any active backups, if you go to this page perhaps? I'm trying to check if the 40% you see on your Dropbox account online are files being backed up from your computer.

  • BobF18's avatar
    BobF18
    Helpful | Level 5
    2 years ago

    It shows 0 backups:

     

  • BobF18's avatar
    BobF18
    Helpful | Level 5
    2 years ago

    Are there any other ideas?  It keeps saving empty folders.  I tried pausing sync, syncing just one file, deleting my account and app, and creating a new account the following day, and the folders keep coming.  Help!

  • Megan's avatar
    Megan
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    Hi BobF18, can I send you an email, in order for us to have a closer look into this? 

  • BobF18's avatar
    BobF18
    Helpful | Level 5
    2 years ago

    Absolutely!  Let me know what the email address is.  When I first sent this in via the support portal, the message I got was to come here to the communities to find help.

     

    Thanks!!!

    Bob

  • Walter's avatar
    Walter
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    Hey BobF18 - I just followed up via email to the email address that's associated with your Community profile. 

     

    Whenever you get the chance, please have a look at your inbox and we'll take it from there. 

  • warp5000's avatar
    warp5000
    Helpful | Level 6
    2 years ago

    Were you able to work this out? I seem to be having the same issue. 

  • Walter's avatar
    Walter
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    Hey warp5000 - thanks for letting us know about this.

     

    Could you let us know some additional information so that we can make sure we're on the same page?

     

    For example, what is your computer's OS version and the status and version of the Dropbox desktop app installed there?

     

    When did you first noticed this by the way?

     

    Do you see anything odd logged in your events page?

  • warp5000's avatar
    warp5000
    Helpful | Level 6
    2 years ago

    Macbook Pro Sonoma 14.5

    I wasn't running Dropbox besides in the background. I tried uninstalling it, putting it back, uninstalling, deleting the folders, etc. I noticed it several days ago. I'm not sure what version of Dropbox I was running before but it must have been fairly older. 

     

    For some reason the folder keeps returning and growing. 

     

     

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