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meesha7's avatar
meesha7
Explorer | Level 4
2 years ago
Solved

"Get started with Dropbox" suddenly appearing in iOS mobile app.

I've been using Dropbox for years now and suddenly out of nowhere I get "Get started with Dropbox" in the iOS app. It's annoying. How do I remove it? Is this a bug?

Dropbox Plus
iOS
Mobile
  • Hannah's avatar
    Hannah
    2 years ago

    Hi everyone, we have an update regarding this.

     

    We identified the issue with the target audience of the message, and our team has already made the necessary adjustments. 

     

    If you're still seeing the prompt and it's not relevant to you, please let us know. 

     

    Thanks for the feedback!

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  • Megan's avatar
    Megan
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    Hey In2Trial, did you download & also install the app or simply downloaded it? 

  • In2Trial's avatar
    In2Trial
    Explorer | Level 3
    2 years ago
    I did download in hopes of having it turn off. I did not install as I don't want to use a desktop app. Thanks.
  • rtttt's avatar
    rtttt
    New member | Level 1
    10 months ago

    Typical modern platform. JUST PUT AN X IN THE BOX SO WE CAN MAKE IT GO AWAY.

    "We don't like it when you force us to do xyz or have obnoxious messages yanking on our attention forever"

    "No problem! All you have to do is do xyz :) Hope this helps!"

    Barf.

  • Megan's avatar
    Megan
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    7 months ago

    Hey ssssj, thanks for posting here! 

    At the moment, the only way to stop the pop-up from showing up is to complete the necessary steps. 

    If you need something else, please let me know and I will be more than happy to help every step of the way!

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