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Getting "Couldn't Start Dropbox" error on Mac
I've been trying to launch the DB app on my Mac mini and have been receiving a "Couldn't Start Dropbox" error. I've tried a number of reinstalls, advance reinstalls, some commands in Terminal, and read other threads with similar problems but it sounds like the devil is in the details.
So I thought I'd post the error log and see if the community can help. Perhaps a fresh start and set of eyes will help.
Here's the error log output. Thanks!
bn.BUILD_KEY: Dropbox
bn.VERSION: 226.4.5094
bn.constants.WINDOWS_SHELL_EXT_VERSION: 79
bn.is_frozen: True
machine_id: 50744088-7888-548f-b140-1bd18166aabf
pid: 2264
ppid: 1
uid: 501
user_info: pwd.struct_passwd(pw_name='tsnouffer', pw_passwd='********', pw_uid=501, pw_gid=20, pw_gecos='Ty Snouffer', pw_dir='/Volumes/Juno/external_home', pw_shell='/bin/zsh')
effective_user_info: pwd.struct_passwd(pw_name='tsnouffer', pw_passwd='********', pw_uid=501, pw_gid=20, pw_gecos='Ty Snouffer', pw_dir='/Volumes/Juno/external_home', pw_shell='/bin/zsh')
euid: 501
gid: 20
egid: 20
group_info: grp.struct_group(gr_name='staff', gr_passwd='*', gr_gid=20, gr_mem=['root'])
effective_group_info: grp.struct_group(gr_name='staff', gr_passwd='*', gr_gid=20, gr_mem=['root'])
DYLD_LIBRARY_PATH: None
cwd: '/'
real_path='/'
mode=0o40755 uid=0 gid=0
parent mode=0o40755 uid=0 gid=0
HOME: '/Volumes/Juno/external_home'
appdata: '/Volumes/Juno/external_home/.dropbox/instance1'
real_path='/Volumes/Juno/external_home/.dropbox/instance1'
mode=0o40700 uid=501 gid=20
parent mode=0o40755 uid=501 gid=20
dropbox_path: None
not found
parent not found
sys_executable: '/Applications/Dropbox.app/Contents/MacOS/Dropbox'
real_path='/Applications/Dropbox.app/Contents/MacOS/Dropbox'
mode=0o100755 uid=501 gid=20
parent mode=0o40755 uid=501 gid=20
trace.__file__: '/Applications/Dropbox.app/Contents/Resources/python-packages.zip/dropbox/client/ui/common/boot_error.pyc'
real_path='/Applications/Dropbox.app/Contents/Resources/python-packages.zip/dropbox/client/ui/common/boot_error.pyc'
not found
parent not found
tempdir: '/var/folders/3j/tkq3s3gx61jfjqvr8jv5mr600000gn/T'
real_path='/private/var/folders/3j/tkq3s3gx61jfjqvr8jv5mr600000gn/T'
mode=0o40700 uid=501 gid=20
parent mode=0o40755 uid=501 gid=20
Traceback (most recent call last):
File "desktop/dropbox/client/main.py", line 5888, in _setup_root_for_account
File "desktop/dropbox/sync_root/helpers.py", line 187, in create_root_for_account
File "desktop/dropbox/foundation/futures/basic.py", line 874, in result
File "desktop/dropbox/trace.py", line 302, in newfn
File "desktop/dropbox/sync_root/handlers/macos/file_provider.py", line 308, in _completion_domains
File "desktop/dropbox/sync_root/handlers/macos/file_provider.py", line 300, in set_result_or_convert_exception
File "desktop/dropbox/foundation/futures/basic.py", line 704, in set_result
File "desktop/dropbox/foundation/futures/basic.py", line 667, in _on_post
File "desktop/dropbox/foundation/futures/basic.py", line 1069, in _stage1
File "desktop/dropbox/foundation/futures/basic.py", line 933, in _when_done
File "desktop/dropbox/foundation/futures/basic.py", line 1088, in _stage2
File "desktop/dropbox/foundation/futures/basic.py", line 704, in set_result
File "desktop/dropbox/foundation/futures/basic.py", line 667, in _on_post
File "desktop/dropbox/foundation/futures/basic.py", line 1050, in _stage1
File "desktop/dropbox/foundation/futures/basic.py", line 421, in _then_callback
File "desktop/dropbox/sync_root/handlers/macos/file_provider.py", line 876, in _init_completion
File "desktop/dropbox/trace.py", line 302, in newfn
File "desktop/dropbox/sync_root/handlers/macos/file_provider.py", line 820, in _init_completion_inner
dropbox.mac.internal.MacError: [Errno 19] Error Domain=NSPOSIXErrorDomain Code=19 "Operation not supported by device"
Hi Walter
Thanks for the willingness to help.
I think I am in good shape now. After your prompting, I revisited the advanced reinstall process and approached it more purposefully. One thing I did differently is during the install (after the Terminal commands) I manually selected my on Mac Dropbox folder. Making it explicit rather than "Default."
Perhaps that did the trick. Either way, I seem to be up and running again!
Thanks
4 Replies
- Walter
Dropbox Community Moderator
Hi there tsnouffer - sorry to hear you're having issues with this.
When you say advanced reinstall, can you confirm you're referring to these steps?
Can you please clarify your computer's OS version and what Dropbox plan you're on at the moment?
If you're on the Basic plan, have you ensured that you're not trying to link a device that would put you over the device limit?
Let us know more and we'll take it from there.
Hi Walter
Thanks for the willingness to help.
I think I am in good shape now. After your prompting, I revisited the advanced reinstall process and approached it more purposefully. One thing I did differently is during the install (after the Terminal commands) I manually selected my on Mac Dropbox folder. Making it explicit rather than "Default."
Perhaps that did the trick. Either way, I seem to be up and running again!
Thanks
- T_theresa_A
Community Manager
Hi and welcome to the Dropbox Community. Thanks for sharing your experience and I am glad to hear everything is working again. I know how frustrating it can be to run into a “couldn’t start Dropbox” error, especially when you’re just trying to get back to your files.
I’m Theresa 👩💻, one of the Community Managers here in the forum. You’ll often find me joining conversations like this or starting new topics throughout the boards. Now that you’ve got it working again, I’d love to know... do you have a favourite Dropbox feature that makes your workflow smoother on your Mac?
Can’t wait to hear more,
T😸 (Dropbox Community Manager)
