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tsnouffer's avatar
tsnouffer
Helpful | Level 5
6 months ago
Solved

Getting "Couldn't Start Dropbox" error on Mac

I've been trying to launch the DB app on my Mac mini and have been receiving a "Couldn't Start Dropbox" error. I've tried a number of reinstalls, advance reinstalls, some commands in Terminal, and re...
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Mac
  • tsnouffer's avatar
    tsnouffer
    6 months ago

    Hi Walter

    Thanks for the willingness to help.

    I think I am in good shape now. After your prompting, I revisited the advanced reinstall process and approached it more purposefully. One thing I did differently is during the install (after the Terminal commands) I manually selected my on Mac Dropbox folder. Making it explicit rather than "Default."

    Perhaps that did the trick. Either way, I seem to be up and running again!

    Thanks

Walter's avatar
Walter
Icon for Dropbox Community Moderator rankDropbox Community Moderator
6 months ago

Hi there tsnouffer - sorry to hear you're having issues with this. 

When you say advanced reinstall, can you confirm you're referring to these steps?

Can you please clarify your computer's OS version and what Dropbox plan you're on at the moment?

If you're on the Basic plan, have you ensured that you're not trying to link a device that would put you over the device limit?

Let us know more and we'll take it from there. 

 

 

tsnouffer's avatar
tsnouffer
Helpful | Level 5
6 months ago

Hi Walter

Thanks for the willingness to help.

I think I am in good shape now. After your prompting, I revisited the advanced reinstall process and approached it more purposefully. One thing I did differently is during the install (after the Terminal commands) I manually selected my on Mac Dropbox folder. Making it explicit rather than "Default."

Perhaps that did the trick. Either way, I seem to be up and running again!

Thanks

  • Walter's avatar
    Walter
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    6 months ago

    Glad  to hear that it's sorted now and thanks for keeping me in the loop too tsnouffer 

    See you around the Community and take care!

  • Theresa's avatar
    Theresa
    Icon for Community Manager rankCommunity Manager
    6 months ago

    Hi and welcome to the Dropbox Community. Thanks for sharing your experience and I am glad to hear everything is working again. I know how frustrating it can be to run into a “couldn’t start Dropbox” error, especially when you’re just trying to get back to your files.

    I’m Theresa đŸ‘©â€đŸ’», one of the Community Managers here in the forum. You’ll often find me joining conversations like this or starting new topics throughout the boards. Now that you’ve got it working again, I’d love to know... do you have a favourite Dropbox feature that makes your workflow smoother on your Mac?

    Can’t wait to hear more,

    T😾 (Dropbox Community Manager)

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