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Having issues re-downloading the app on my Windows device. Error code: -1073741674.
Hi all,
I am having trouble re-installing dropbox to my laptop running on Windows 11 Home. It started a few days ago after I quit the dropbox program, and cannot reopen it. I uninstalled it thinking reinstalling might solve the problem, but it doesn't. I have tried installing the full package, and also followed the "How to run an advanced re-install" step by step, and the same error message keep showing up.
Here are some worthwhile anomalies I think may help those with better understand of the program
When it was still installed originally after quitting, the task manager does have Dropbox and dropbox update in the tasks, but no interface of the dropbox program showed up.
After trying to reinstall it, the error message will read "Installation failed with an unknown error (Error Code: -1073741674). See the link below for instructions to perform an advanced reinstall. The link brings me to a page that allows me to do a full download. This did not solve my issue.
When I navigate to Apps, I will actually find the Dropbox program installed, only cannot be run and having the same issues as before.
It has been a few days and support did escalate my case, but no one has contacted yet directly through email, so I'd figure I should open a discussion here.
Any input will be helpful.
Many thanks,
3 Replies
- Megan
Dropbox Community Moderator
Hey 3-5-2025 error message, welcome to our Community!
I was able to locate your ticket number on our system, and it seems it was escalated to our team yesterday.
I completely understand that you want to get to the bottom of this, and we do the same.
I want to assure you that our specialized team is actively looking into this. Keep in mind that they might require some additional time to investigate the case, and provide you with the appropriate next steps, but they'll be with you as soon as possible.
Since this issue requires advanced tools and expertise that aren't available to us here on the community, your case is in the best possible hands with them.
While we can't intervene in their process, I've gone ahead and raised the priority of your communication to "High". In any case, we're here to support you and answer any other questions you might have.
Thanks a bunch!
I have the same problem. is the problem resolved?
