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tsomek's avatar
tsomek
Helpful | Level 6
27 days ago

Hidden Dropbox logs folder is stuck, continually growing bigger, now beyond 300GB

Application Affected
(Dropbox app & backup)
Device
(Optiplex 3060 i5-8500, 16GB RAM, 500GB SSD)
Operating System/Browser (if using the web)
(Windows 10)
Dropbox App Version (if using the app)
(236.4.5918)

Question or Issue
For the past few days, a folder called "log" within the dropbox system folders, specifically "C:\Users\username\AppData\Local\Dropbox\logs" is constantly growing and growing.. occupying my entire hard disk! please help..

Not sure if they're at all related, but the following points have recently changed in this computer:
1. I bought a new SSD for backup purposes, which I have set to backup by Dropbox
It's 2TB, 900GB of which are occupied, it's connected over USB and it doesn't seem to actually backup..
2. I removed Avast and installed Bitdefender instead. I was running Malwarebytes and Spybot in parallel, though these have now been removed.

I have noticed that the Tray Assistant almost maxes out my CPU use, as well..

Any ideas of how to troubleshoot/resolve this?

Many thanks!

Dropbox Backup
Storage space
windows

24 Replies

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  • tsomek's avatar
    tsomek
    Helpful | Level 6
    27 days ago

    For reference, wanted to upload a couple of screenshots of

    1. The growing folder contents
    2. the status overlay when hoovering over the dropbox icon

    And seeing point 2, I have started suspecting older hard disk backups might be messing things up..
    The "1TB po.." that it seems to be downloading is an older hard disk, whose backup I have deleted.. 
    So confused with all of this!

     

  • tsomek's avatar
    tsomek
    Helpful | Level 6
    27 days ago

    PS.
    I have noticed that, although it has been running it hasn't actually backed up anything of the 900GB! It has only managed to fill up my system drive to reach 0 free bytes.. the log folder reached more than 300GB in size.
    I then killed the dropbox app, which seemed to delete the log contents, but upon restarting the app am noticing it's filling up again quickly.. 

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