Forum Discussion

charmy1's avatar
charmy1
Explorer | Level 3
2 years ago

How can I sign into the desktop app on Mac?

I finally realized that I was using the incorrect email address to log in to my existing dropbox account. I've downloaded the desktop app for mac. When I launch the app, it appears that I'm not signe...
account access
desktop
Install
Mac
Setting up the apps
Jay's avatar
Jay
Icon for Dropbox Community Moderator rankDropbox Community Moderator
2 years ago

Hi charmy1, thanks for contacting us!

 

You should be able to view the sign in window when clicking the Dropbox desktop application icon in the menu bar.

 

Does the screen prompt you to sign in?

 

Any other info or screenshots would be helpful!

charmy1's avatar
charmy1
Explorer | Level 3
2 years ago
Hi Jay
Thanks for your reply. Everything works fine on my iphone but I did notice a very old email address (that I’m certain I changed a few years ago) popped up as my username (saved on my phone) when signing in just now. I think I’ve just ‘created’ a dropbox account on my macbook but it’s not actually signing in to my existing dropbox if that makes sense. It would be great if you (dropbox) could contact me directly so that we could talk this through please
  • Nancy's avatar
    Nancy
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    Hey charmy1! Sorry to jump in. 

     

    So, if I get this right, you’re logged in to the wrong Dropbox account on your computer, correct?

     

    In this case, you can just log out of the Dropbox app and sign back in with these steps. 

     

    Let me know if I’ve misunderstood, though.

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