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Forum Discussion
neosmile
6 years agoHelpful | Level 5
How could I get Dropbox Paper 2020?
How could I upgrade to Dropbox Paper 2020 from the older version?
Hello neosmile.
Thank you for your interest in Paper 2020 :heart_eyes:.
Currently, the Paper 2020 release is available to new users only. Our team is currently in the works of a new feature in order to build the best Paper experience for all our users. Old and new.
You will hear more about this feature and your Paper docs will live in the Dropbox filesystem, when the development is finalised.What I did -because I honestly couldn't wait- is this: I created a new Dropbox account and shared my old Paper docs to it.Notes:pushpin:- "Old" Paper docs shared with Paper 2020 release users will be available in their Dropbox home and will show in Recents.
- Paper 2020 release docs shared with Legacy users will be available on their Dropbox home, but not in Paper.
:books:
Here is a help center article with all the information you need.
Feel free to ask more questions.
Cheers!
82 Replies
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- Julien B.1211 months agoHelpful | Level 6
Not so much luck for me yet!
- winjii11 months agoNew member | Level 1
The update was completed in my environment. Also, my friend who did not complain about Dropbox was updated as well. It's good to see that some progress has been made.
- mroche11 months agoExplorer | Level 4
For those that have not yet been migrated to Paper 2020 but received the notice email about a (previously) impending upgrade, check your accounts. I received my notice on 2024.12.01 and as of today (2025.01.01), it appears to have been completed for my account.
I don't know the reality behind the jump from a one week expectation to this, but it seems like progress has been made!
- harrysfil12 months agoExperienced | Level 13
"In the next week, an update to Dropbox Paper will bring your Paper docs to your Dropbox folder. Your docs will be easier to organize, find and store alongside your other files in Dropbox."
I received the above email on 15 of December 2024.
Still nothing has changed.
How hard is it to have a reply from someone at Dropbox and most important to have this thing done.
Paper 2020 and we are few days away from 2025!!! - aviva12 months agoHelpful | Level 6
+1
- Julien B.1212 months agoHelpful | Level 6
If past serves as a predictor of what to come, I think "next week" means something like "next year". Dropbox Paper 2020 was released in... 2020, and promises to upgrade legacy users were periodically made until now, late 2024.
I received the same email as you did, and for a while I believed something would change. I should have known better. - winjii12 months agoNew member | Level 1
I received a notice on Dec 2 that my Paper document will be updated to the 2020 release within the next week, but it has not been updated yet. When will it be updated?
- mroche2 years agoExplorer | Level 4
By chance I opened the Dropbox app on my phone and it turns out sometime in the past month or so my account was migrated. I now have the ability to store and create Paper documents without needing to manage another app or sharing mechanism.So things are being converged, but it's not at a rate we all might like.I actually gave it a try in the iOS Dropbox app... bombed out when creating the file. The web app doesn't even expose the option to create Paper files. Is the solution here to create a new account and migrate things over (or request an account merger)?
- dmfiend2 years agoExplorer | Level 3
Hi guys, I'm a long time dropbox paying subscriber, and I jumped on Paper way back when it originally launch. I didn't use it much then, but I have a use-case for it now, but it seems like my account is stuck on the old version of Paper, and not the new version of Paper 2020. According to the FAQ, Paper 2020 is only available to new users...like what? It's been 4 years (assuming the 2020 is the year the Paper 2020 launched) and you still haven't migrated legacy PAYING subscribers to the new version yet?!
Using the legacy Paper won't work for my use case, as I need to manage my Paper files and other files in the same dropbox folder. So basically until that feature rolls out to me, I can't use dropbox for this project. Seriously considering if using dropbox is even worth my time anymore.
- Maikol2 years agoHelpful | Level 6
I asked in the chat service, and they told me that this feature is only for accounts opened after 2020. Also, according to them, the “old” accounts don't have this functionality, and we can only access papers through the website or the app.
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