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Forum Discussion
Swe T.
11 years agoNew member | Level 1
How to Clear or Remove the Recent file list in mobile apps
I want to clear all the Recent file list, there has no clear function please advise how to clear the list.
Thanks & regards
Swe Tin
- Hi everybody,We’d like to provide an update on this topic:Keep in mind that you can completely hide the Recents section with the new modular home layout on mobile:1. Open the Dropbox mobile app.2. Tap the customize icon (artist palette) 🎨3. To add or remove a default section, tap the toggle next to Recents, Starred, Camera Uploads, 4. Viewed links, Shared, or Offline.5. Tap Save to save your changes.You can find more info in here.Also, based on your comments, our team is working on improving the recents list update (when an item is deleted remotely). Thank you for sharing your feedback on this.We'll keep you in the loop for future features related to this.Sam
310 Replies
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- Dhanwantari P.10 years agoNew member | Level 1
I just can't believe that Dropbox so reputed and useful has turned into vagabond role as not to listen to its customers. It has acted as even to goon as it has managed mobile phone companies to install Dropbox as default app. Sheer mighty entity which has turned into moron which could be saviour. God bless.
- Iain W.310 years agoNew member | Level 2
I found the method described by Hernán T. to work here as well.
It's a shame that Dropbox has stopped listening to customers.
- Jessie M.10 years agoNew member | Level 1
Just want to say that I will be moving all of my files to a different cloud storage because I am unhappy that the Recents tab cannot be removed completely. I disabled this on Windows and I should be able to disable it completely from Dropbox.
- Keith N.810 years agoNew member | Level 2
I don't really understand how DB can say that they are not ignoring their users: you only have to look at the dates - this thread started in June 2015 (10 months ago) and the thread on actually turning off the Recent Files feature (https://www.dropboxforum.com/hc/en-us/community/posts/204363916-Turn-Off-Recent-Files-Feature) started in November 2015 (6 months ago). How long should we, as users, leave it before we expect to see some action?
The thread I referenced above has been closed, ostensibly as it pertains to the website, and we're now referred to this thread. However, this thread is entitled "How to clear Recent file list..." so is not an obvious place if you're searching for turning off the recent feature. Closing the other thread also conveniently means that users cannot add to it.
I've joined Jessie M and others, and moved my files to Google Drive - just keeping the small area that I need for shared files for the time being. I used to run an ftp server for my customers, which has not been reinstated, and I had been looking at using Dropbox for business instead - but no longer.
I'm genuinely sad about this, as I used to like Dropbox, and with the exception of this unwanted feature, I would still prefer it.
- Nathan J.910 years agoNew member | Level 1
I agree with the bulk of these comments. This is an important privacy issue and relative easy issue to resolve. I have iOS devices that I share with my children or co-workers as do millions of your target and current users.
Dropbox advertises itself as a secure place to store files. This "feature" exposes users to a serious privacy risk for documents. These obviously include photos and financial documents and your un-optional feature exposes your users to significant risks. Imagine a parent unknowingly or accidentally exposing their child to a intimate photo of a spouse or a situation where a co-worker is shoulder surfing while a file is being opened and sees a legal document or a personal financial statement.
These are nightmare scenarios that could easily be avoided by simply making the preview section optional in settings. There is an ethical reason to do it and a business reason as well. More customers, less liability.
- Soheil Y.10 years agoNew member | Level 1
this thread started way back last year and it's still not fixed?!
Are you really paying those stupid people in your development team when they can't even resolve such an easy fix?!! I am really disappointed in dropbox for such a ridiculous shortage on privacy! - Edward M.210 years agoNew member | Level 1
Dear Dropbox: I have been a loyal fee paying customer for over 7 years.
If you don't fix this Recent history (i.e. either an option to remove it or at a minimum to clear it), I am moving on. G Drive is offering a very compelling promo.
Please fix -- how hard is this and so many customers have flagged this as a serious and important issue!
You are either too lazy or you don't care, but either way it doesn't matter. Customers vote with their feet.
The clock is ticking for me...
- Alister R.10 years agoNew member | Level 1
I feel very similar to Edward. I too have been a loyal customer for a number of years. I would inherently prefer to stay with Dropbox rather than move all my files and cancel my next subscription renewal. The issue Dropbox recently had with access from certain tablets/mobiles, which they fixed fairly quickly, still meant for a short period of time, I had to find a work-around which inevitably meant using a competitor and it wasn't that difficult to set up and transfer the odd file.
I wish Dropbox could articulate where the Recent history issue sits on their priority list. I am hoping that it is high on the list? But with limited communication back from Dropbox, I am beginning to fear it might not even be on the list!
- Jim T.1610 years agoNew member | Level 1
Another user here who will NOT be paying dropbox any money until this 'feature' is fixed or removed. Since Dropbox seems unwilling to respond to this, users are have little option but to vote with their wallets.
- Tom C.2910 years agoNew member | Level 2
As was suggested, I also sent a support ticket directly to Dropbox but it didn't seem to matter so I guess we just all have to do what we have to do. What a shame, really. Here is the transcript:
Lars, May 3, 9:29 AM:
Hi Tom,
Thank you for this feedback. While I cannot currently offer a workaround or verify whether or not we intend to implement such a feature, I will make sure your comments are passed along to our development team. We are always looking for user input when creating the next version of the Dropbox app.
Please don't hesitate to contact me if you have any further questions or issues.
Regards,
Lars
________________________________________Tom C., May 2, 9:04 AM:
Hello:
I posted this on the forums about 2 months ago and see that this has still not been addressed. I have been a paying customer for years and would like to know how to correct recent files from appearing when logging in. If this is not corrected, I unfortunately will need to switch providers, which is a shame because I have been very satisfied with dropbox up until now. Thank you. My original post:This is really a poorly designed feature and my problem is compounded by the fact that I am an attorney (I've heard all the jokes, thank you). I work on confidential, personal and sometimes very graphic things (police crime scene photos, autopsy photos, reports, etc...) I also use dropbox to save personal photos of my family. MORE THAN ONCE my wife has complained about logging in to see a family photo or vid, only to have her (and on some occasions, the kids) see a thumbnail of a dead body (or worse). This should be an absolute no-brainer for privacy and common sense reasons.
Device: dropbox.com
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