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I can no longer access Dropbox through Finder on macOS Sequoia 15.0.1.
Did this update by Apple break dropbox? Can no longer access through the finder.
24 Replies
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- Megan
Dropbox Community Moderator
Hi bartread - sorry to hear you're having issues with this.
Could you please double check the version of the app that you're using? I'm asking because we're currently on either 212.3.5724 which is the Beta one, or the 211.4.6008 which is our stable version.
Also, can you take a look at the app's preferences and let us know your Dropbox folder's location as shown in the sync tab?
Did you try reinstalling the app since you first noticed this by the way?
Let us know and we'll take it from there!
there is no error message - just the folders / file names in dropbox are not showing up when searched for in finder
I have tried re installing the dropbox app, turning on firewall ( it was off), removing apps from the spotlight and then re adding it, re starting the computer - NOTHING is working... so frustrating!!!
I'd like to share a screen shot - but the paperclip doesnt do anything.....ugh
I can see my folders and such in Finder, but trying to use Finder to search within a specific Dropbox folder, rather than just on "This Mac" no longer works. Sequoia 15.1.1. I am really reluctant to uninstall and reinstall because I keep everything in Dropbox so I can work from any device, and resyncing takes hours if not days.
I am having the same problem and it is costing me money. I can see all my client files on the desktop app, however, when I try to access the file I get the message "could not connect to Dropbox. Dropbox support is not helping. I have upgraded my account thinking this would help, it didn't. I am using OS 15.1.1
- Megan
Hey Kennyboygolf, thanks for posting here!
Would you mind sending over your app version, please? You can find this by hovering your mouse over the little Dropbox icon on your menu bar, next to your WiFi.
If you have a screenshot of the error you mentioned, it's more than welcome in order for us to have a visual too.
Keep me posted, and we'll take it from there!
I am having similar trouble: "the application Dropbox cannot be found" . I fixed it before (can't remember how) on Sequoia 15.0.1. Now on 15.1.1. Getting sick of this. Here's the error code:
bn.BUILD_KEY: Dropboxbn.VERSION: 213.4.4597bn.constants.WINDOWS_SHELL_EXT_VERSION: 77bn.is_frozen: Truemachine_id: 294fb9d7-e136-5bb3-8809-1258c8ec1f53pid: 2577ppid: 1uid: 501user_info: pwd.struct_passwd(pw_name='catharine', pw_passwd='********', pw_uid=501, pw_gid=20, pw_gecos='Catharine Gibson', pw_dir='/Users/catharine', pw_shell='/bin/bash')effective_user_info: pwd.struct_passwd(pw_name='catharine', pw_passwd='********', pw_uid=501, pw_gid=20, pw_gecos='Catharine Gibson', pw_dir='/Users/catharine', pw_shell='/bin/bash')euid: 501gid: 20egid: 20group_info: grp.struct_group(gr_name='staff', gr_passwd='*', gr_gid=20, gr_mem=['root'])effective_group_info: grp.struct_group(gr_name='staff', gr_passwd='*', gr_gid=20, gr_mem=['root'])DYLD_LIBRARY_PATH: Nonecwd: '/'real_path='/'mode=0o40755 uid=0 gid=0parent mode=0o40755 uid=0 gid=0HOME: '/Users/catharine'appdata: '/Users/catharine/.dropbox/instance1'real_path='/Users/catharine/.dropbox/instance1'mode=0o40700 uid=501 gid=20parent mode=0o40700 uid=501 gid=20dropbox_path: '/Users/catharine/Library/CloudStorage/Dropbox'real_path='/Users/catharine/Library/CloudStorage/Dropbox'mode=0o40700 uid=501 gid=20parent mode=0o40755 uid=501 gid=20sys_executable: '/Applications/Dropbox.app/Contents/MacOS/Dropbox'real_path='/Applications/Dropbox.app/Contents/MacOS/Dropbox'mode=0o100755 uid=501 gid=20parent mode=0o40755 uid=501 gid=20trace.__file__: '/Applications/Dropbox.app/Contents/Resources/python-packages.zip/dropbox/client/ui/common/boot_error.pyc'real_path='/Applications/Dropbox.app/Contents/Resources/python-packages.zip/dropbox/client/ui/common/boot_error.pyc'not foundparent not foundtempdir: '/var/folders/9x/cfnkz9tj5jd1_hy42m_0vl5m0000gn/T'real_path='/private/var/folders/9x/cfnkz9tj5jd1_hy42m_0vl5m0000gn/T'mode=0o40700 uid=501 gid=20parent mode=0o40755 uid=501 gid=20Traceback (most recent call last):File "desktop/dropbox/client/main.py", line 5911, in _setup_root_for_accountFile "desktop/dropbox/client/main.py", line 6140, in _get_root_for_accountFile "desktop/dropbox/sync_root/helpers.py", line 523, in get_root_for_accountFile "desktop/dropbox/foundation/futures/basic.py", line 874, in resultFile "../mac_arm64_dropbox_virtual_env/lib/python3.8/threading.py", line 890, in _bootstrapFile "../mac_arm64_dropbox_virtual_env/lib/python3.8/threading.py", line 932, in _bootstrap_innerFile "desktop/dropbox/db_thread.py", line 96, in runFile "<string>", line 1, in _x__db_thread__sleep_threadFile "desktop/dropbox/db_thread.py", line 36, in set_name_and_runFile "../mac_arm64_dropbox_virtual_env/lib/python3.8/threading.py", line 870, in runFile "desktop/dropbox/foundation/runtime/__init__.py", line 676, in decoratedFile "desktop/dropbox/foundation/futures/sleep/__init__.py", line 163, in _runFile "desktop/dropbox/foundation/futures/basic.py", line 704, in set_resultFile "desktop/dropbox/foundation/futures/basic.py", line 667, in _on_postFile "desktop/dropbox/foundation/futures/basic.py", line 1050, in _stage1File "desktop/dropbox/foundation/futures/basic.py", line 421, in _then_callbackFile "desktop/dropbox/foundation/futures/helpers.py", line 436, in <lambda>File "desktop/dropbox/sync_root/handlers/macos/file_provider.py", line 1043, in _get_mount_pathdropbox.mac.internal.MacError: [Errno 4097] Error Domain=NSCocoaErrorDomain Code=4097 "connection to service named com.apple.FileProvider" UserInfo={NSDebugDescription=connection to service named com.apple.FileProvider}- Hannah
Sorry to hear about this, catharinet.
Is this what you see when you try to open the Dropbox folder in your Finder? Or if not, when are you getting this error?
Also, do you have a small Dropbox icon in your menu bar? And what do you see when you hover over it with your cursor?
this is also my problem
