Forum Discussion

alokprasad19's avatar
alokprasad19
Explorer | Level 3
3 years ago

I cannot see the Make online-only feature by simply right clicking on the respective folders/files.

I cannot see the Make online-only feature by simply right clicking on the respective folders/files. To manually change files to online-only in the Dropbox desktop app: Windows Open File Explo...
desktop
Dropbox Basic
windows
alokprasad19's avatar
alokprasad19
Explorer | Level 3
3 years ago

Hey Megan, thanks much for the prompt response. I am using dropbox standard, it's one of my colleague's accounts and me another colleague are using the same account for a project. They can see the "make online-only" option while right clicking on respective folder and files and I am not able to see this.

My colleagues can see Green Circle with a Checkmark over files/folder, however I cannot see anything.

Let me know if you need more information.

Megan's avatar
Megan
Icon for Dropbox Community Moderator rankDropbox Community Moderator
3 years ago

Hi alokprasad19, thanks for letting me know! 

 

Are you sure the app is running at the moment? 

 

Also what is the sync status and version of the application? You can see that, if you hover your mouse over the Dropbox icon in your task bar.

 

Also, are you able to see any other Dropbox options when you right click on your files/folders? 

  • alokprasad19's avatar
    alokprasad19
    Explorer | Level 3
    3 years ago

    Hi Megan,

    Yes, I am receiving the files updated by client on dropbox.

    Version of application: 188.4.6302

    Sync status: Up to date

    Yes, I can see other options when I right click on folder/files.

    • Jay's avatar
      Jay
      Icon for Dropbox Community Moderator rankDropbox Community Moderator
      3 years ago

      Hi alokprasad19, just for clarification, are you sharing the account credentials with another user, or is it another user on the Dropbox Business team?

       

      Is this a company-managed device? Have you installed the Dropbox desktop application with admin privileges?

      • alokprasad19's avatar
        alokprasad19
        Explorer | Level 3
        3 years ago

        Hi Jay,

         

        I am using my colleague credentials. It's a company managed device and I have installed the dropbox desktop app with admin privileges.

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