Forum Discussion

alokprasad19's avatar
alokprasad19
Explorer | Level 3
3 years ago

I cannot see the Make online-only feature by simply right clicking on the respective folders/files.

I cannot see the Make online-only feature by simply right clicking on the respective folders/files. To manually change files to online-only in the Dropbox desktop app: Windows Open File Explo...
desktop
Dropbox Basic
windows
Jay's avatar
Jay
Icon for Dropbox Community Moderator rankDropbox Community Moderator
3 years ago

Hi alokprasad19, just for clarification, are you sharing the account credentials with another user, or is it another user on the Dropbox Business team?

 

Is this a company-managed device? Have you installed the Dropbox desktop application with admin privileges?

alokprasad19's avatar
alokprasad19
Explorer | Level 3
3 years ago

Hi Jay,

 

I am using my colleague credentials. It's a company managed device and I have installed the dropbox desktop app with admin privileges.

  • Walter's avatar
    Walter
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    3 years ago

    Hey alokprasad19 - sorry to jump in here, but could you let us know the OS version of the problematic device and send us a screenshot of the options you get when you right click on your files in the Dropbox folder?  

     

    Thanks so much!

    • alokprasad19's avatar
      alokprasad19
      Explorer | Level 3
      3 years ago

      Hi Walter,

      Please find below the screenshots.

      • Walter's avatar
        Walter
        Icon for Dropbox Community Moderator rankDropbox Community Moderator
        3 years ago

        I don't see any syncing icons on your files alokprasad19 

         

        Is the desktop app running in your taskbar? If so, is it 'up to date' or still syncing perhaps? 

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