I cannot setup Dropbox Backup on my Basic account. Set up grayed out.

Hi Walter,

This page will prompt me to open a link to the Dropdox desktop app.

Clicking through, next I see a new page including a "Get Started" button to start setting up Dropbox Backup.

When I click this button I see the same "Want to keep your PC backed up?" prompt with the same "Set up" button that is greyed out that I've been previously getting to via -> Preferences -> Backups tab -> Manage backups button.

It seems clear to me that there is an intended check or sequence of checks in the code running the Dropdox desktop app that is deciding to grey out and disable the "Set up" button. Surely I cannot be running a unique enough combination of Dropbox plus Windows plus whatever-else that this can elude your team from replicating.

I've long since found a work-around for my needs that circumvents the need for Dropbox Backup, but I would love to know why it never let me set it up. If this were my project, I would recommend adding some text to display to the user whenever the Set up button is disabled to explain why, or at the very least to display some sort of error code that I, or the next person, could relay to you or lookup in your FAQ/documentation and learn what is going on.

If you are interested to know, my workaround was to use the Windows mklink tool and create a junction directory from where I wanted to use Dropdox desktop to backup, and instead I've moved that directory into the manual Dropbox folder.

Happy to try any other ideas you have, or if you have figured out a solution for why this Set up button is disabled I would love to learn why.

Thanks