Need to see if your shared folder is taking up space on your dropbox 👨‍💻? Find out how to check here.

Forum Discussion

Podblast's avatar
Podblast
Explorer | Level 3
4 years ago

I cannot setup Dropbox Backup on my Basic account. Set up grayed out.

During installation I am encouraged to turn on the Dropbox Backup feature.   I would love to! Why can't I click "Set up" to continue?     Things I've tried: - Click "Not right now"...
Computer Backup
desktop
Dropbox Backup
windows
Podblast's avatar
Podblast
Explorer | Level 3
3 years ago

Hi hello_box11 

Logging out and in again seems to re-initiate the setup process.

Once I selected to keep my files Local Only it reaches the Dropbox Backup feature and once again the option to continue is disabled.

Thanks!

hello_box11's avatar
hello_box11
Explorer | Level 4
3 years ago
Thank you for trying that out! I guess then we will need some additional info to debug this issue. I’m not sure what’s the process to collect user id info. Walter can you help collect the info and forward it to backup dev team to further debug?

About Apps and Installations

Have a question about a Dropbox app or installation? Reach out to the Dropbox Community and get solutions, help, and advice from members.

The Dropbox Community team is active from Monday to Friday. We try to respond to you as soon as we can, usually within 2 hours.

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X, Facebook or Instagram.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!