I cannot setup Dropbox Backup on my Basic account. Set up grayed out.

Hey Podblast, we appreciate you still being here and please do update us, when you have more info!

As for you RR88, can you let us know if you have the most recent stable version of the app installed?

You can see this info, by hovering over the Dropbox icon in your system tray.

I have exacly the same problem! Jesus!

Hey aristeidist, sorry to hear about this.

Can you please let us know if you've attempted any troubleshooting steps like rebooting your computer or reinstalling the app at all since you first noticed this?

If you did and this persists, can you let us know the app's exact status and version as shown in your menu bar/system tray and clarify your computer's exact OS version?

Thanks so much!

Hey aristeidist, can you please let us know the exact version of the Dropbox app that you have installed?

169.4.5684

Thanks, aristeidist!

Can you please check if you can enable backup from the backup page in your account online?

I go "manage backups" and then "open backup settings" which opens the app in my PC and has the same problem

FYI the app crashes in this screen and does not respond at all that and does not respond at all. 

Hey aristeidist, did you had any luck with the most recent version of the app?

I will try in a few days that I will have acces to that PC again and let you know. Thanks for the feedback. 

I downbloaded v.170.4.5895. Still same problem

Hi aristeidist, can I send you an email, in order for us to have a closer look into this?

Hi aristeidist, I just sent you an email, I'll see you there!

I'm having the same issue and have followed all of the troubleshooting steps in this thread, but no luck so far. I'm on 171.3.6099

Hi Wannachupbrew, welcome to our Community!

Now, based on the info you provided, it seems you're using our Beta version. This could be the culprit of your Backup issue. 

As a first step, I would suggest that you downgrade from the beta version. You can go into your account settings on the Dropbox website and turn Early releases off. After that, install one of the stable builds of the Dropbox application. 

Keep me posted on the results!

Sorry, I should have also mentioned that I had the issue on the stable build too (170.4.5895) which is what made me try the beta to see if it was fixed. Just tried 170.4.5895 again and I'm still having the issue on both builds.

Hi Wannachupbrew, I just sent you an email.

Reply back to me, and we'll take it from there!