Forum Discussion

Frank P E.'s avatar
Frank P E.
Collaborator | Level 9
2 years ago

I can't access chat support, how can I fix this?

I can't access   help chat now ---  it seems my cookie settings are at fault --- how do I fix this? 
Error Messages
Web
Jay's avatar
Jay
Icon for Dropbox Community Moderator rankDropbox Community Moderator
2 years ago

Hi @Frank P E. , thanks for bringing this to our attention.

 

Could you try logging into Dropbox on an incognito/private browsing browser to see if this helps?

 

Keep me updated with any progress!

  • Frank P E.'s avatar
    Frank P E.
    Collaborator | Level 9
    2 years ago

    no still  broken --- private window did not help 

    • Jay's avatar
      Jay
      Icon for Dropbox Community Moderator rankDropbox Community Moderator
      2 years ago

      Could you try disabling all extensions and plugins to see if this helps?

      • Frank P E.'s avatar
        Frank P E.
        Collaborator | Level 9
        2 years ago

        I think  this is a bit over kill --- I download a (new) browser ( duck-duck-go),  I never used it for anything and the  first thing I did was to  login to  dropbox.com ---  when I  got connected the (new)   browser asked me if I would except cookies and I said yes ---  I then tried to chat and  got the same screen that is in the photo 

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