Forum Discussion

Frank P E.'s avatar
Frank P E.
Collaborator | Level 9
2 years ago

I can't access chat support, how can I fix this?

I can't access   help chat now ---  it seems my cookie settings are at fault --- how do I fix this? 
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Frank P E.'s avatar
Frank P E.
Collaborator | Level 9
2 years ago

Where is  the  testing at dropbox.com before new changes are put into production 

Laureline's avatar
Laureline
Icon for Community Manager rankCommunity Manager
2 years ago

Hey Frank P E. ,

 

We are currently having an outage with our chat module, but we're all hands on deck to fix this! 

In the meantime, you can still email the support team on www.dropbox.com/support. 

Apologies, and we'll keep you posted once it's fixed.

  • Frank P E.'s avatar
    Frank P E.
    Collaborator | Level 9
    2 years ago

    thanks for that update --- I  already email'ed  support  about this chat issue --- with screen shots that you all like so much 

    • Laureline's avatar
      Laureline
      Icon for Community Manager rankCommunity Manager
      2 years ago

      Appreciate this Frank P E., I can confirm you that our engineering team is working on it at the moment, and we hope to get the chat service restored as soon as possible 😊 

    • Christopher4's avatar
      Christopher4
      Icon for Dropbox Staff rankDropbox Staff
      2 years ago

      Thanks for flagging this issue! Our Engineering team has resolved the issue and you should be able to use chat support again. Apologies for the inconvenience caused. 

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