Forum Discussion

FNKDREAMBOX's avatar
FNKDREAMBOX
Helpful | Level 5
3 years ago

I can't get the Dropbox app to load on my Macbook Air M2?

No way to open settings. Clicking Dropbox just opens the Dropbox folder in Finder It appears to be syncing something maybe, but I have no control over it Please fix, this is terrible
desktop
Folders
Mac
BoRubin's avatar
BoRubin
Explorer | Level 4
3 years ago

Starting a few weeks back the dropbox app desktop shortcut stopped working.
Instead of launching the app, it opens the folder in windows explorer. 

Trying to manually change it does not work, it works once, and then reverts back to folder location.
Clean installation didn't do much either.

Is it a new feature? A bug?
Is there a way to revert to older versions?

  • Nancy's avatar
    Nancy
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    3 years ago

    Hi BoRubin!

     

    I’ve moved your post here, since it sounds similar to the one above. 

     

    Can you please have a look, and provide me with the same info I’ve requested from the other user, too?

     

    Thanks.

    • BoRubin's avatar
      BoRubin
      Explorer | Level 4
      3 years ago

      Hi Nancy 

      I'm not certain this is exactly the same situation, as I can open settings without a problem.

      I click on the same Dropbox shortcut I've had for years, this is the current (wrong) path and the current (wrong) thumbnail. 
      Changing it manually doesn't help, as it reverts back to this.

    • BoRubin's avatar
      BoRubin
      Explorer | Level 4
      3 years ago

      Nancy 

      p.s. 
      The synching is working fine, once the app is launched

      • Nancy's avatar
        Nancy
        Icon for Dropbox Community Moderator rankDropbox Community Moderator
        3 years ago

        Thanks for the screenshot, BoRubin! I appreciate it. 

         

        You mention above that you're seeing the wrong folder path when accessing the Dropbox folder's properties. Can you let me know what's the actual folder path of your Dropbox folder (please make sure to hide any personal info that may be included, like your username for example)? 

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