Forum Discussion

fourbanks's avatar
fourbanks
Helpful | Level 6
2 years ago

I can't install the Dropbox 64bit version, the 32bit version shows up

Hi everyone 🙂  i keep installing Dropbox 64bit, but it keeps showing up as 32bit. Is there a reason for that  thanks 
desktop
Install
Setting up the apps
windows
Jay's avatar
Jay
Icon for Dropbox Community Moderator rankDropbox Community Moderator
2 years ago

Hi fourbanks, thanks for bringing this to our attention.

 

Are you installing this for Windows or Linux? 

 

Are you manually selecting the 64 bit version from this page?

 

This will help me to assist further!

fourbanks's avatar
fourbanks
Helpful | Level 6
2 years ago

Hi jay

yes, but it still shows up as 32bit as per screenshot 

  • Nancy's avatar
    Nancy
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    Hi fourbanks, hope you don’t mind me jump in. 

     

    Correct me if I’m wrong, but you’re on a Windows device, right? Can you please clarify the OS version you’re running? 

     

    Besides that, I’d like you to follow these steps and send me a screenshot of the bit version your computer is using, as well.

    • fourbanks's avatar
      fourbanks
      Helpful | Level 6
      2 years ago

      Hi nancy yes i'm using Windows 10 

      thanks 

      • Nancy's avatar
        Nancy
        Icon for Dropbox Community Moderator rankDropbox Community Moderator
        2 years ago

        Awesome, thanks for that! If you haven’t done so already, I’d like you to completely uninstall the Dropbox app and then reinstall it, while making sure you’re selecting the 64-bit option Jay linked above.

         

        Let me know if that seems to help.

  • Здравко's avatar
    Здравко
    Legendary | Level 20
    2 years ago
    fourbanks wrote:

    ...

    yes, but it still shows up as 32bit as per screenshot ...

     Hi fourbanks,

    Ha..🙂 Yes and No.

    Your screenshot shows where your application executables are placed on, not what types (32-bit or 64-bit) they are (or not necessarily at least). In particular, the installer and uninstaller (themself) are 32-bit. I have no idea why (probably easier for Dropbox staff) and doubt you can receive meaningful answer why. On other side the Dropbox executable itself, despite of placed on such a place, is 64-bit. 😉 Again, don't get confused by the folder name.

    Hope this clarifies the things to some extents.

    • fourbanks's avatar
      fourbanks
      Helpful | Level 6
      2 years ago

      Thanks, I think you have summed it up. Most 64bit software installs in the programs' folder, but this is a first for me over the past 20 years in which a piece of software 64bit has installed in the programs 86 folder. As you say, it doesn't matter as long as the developer knows of this 

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