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Forum Discussion

Rob132's avatar
Rob132
Explorer | Level 3
4 months ago

I can't install the Dropbox desktop application, why?

Hi, I also have this installation problem.  I upgraded my PC and Dropbox failed.  So I completely uninstalled it - including those folders the "advanced reinstall" tells you not to...  I assumed I j...
desktop
Install
windows
Nancy's avatar
Nancy
Icon for Dropbox Community Moderator rankDropbox Community Moderator
4 months ago

Hey Rob132​, sorry to hear you’re facing the same issue.

When saying that you upgraded your computer and Dropbox failed, are you referring to the same Dropbox update as the OP? If yes, is it this one perhaps?

Let me know.

  • Rob132's avatar
    Rob132
    Explorer | Level 3
    4 months ago

    No, a hardware upgrade.  But I kept the C: drive.

    • Jay's avatar
      Jay
      Icon for Dropbox Community Moderator rankDropbox Community Moderator
      4 months ago

      Hi Rob132, thanks for the info. Just for clarification, what hardware upgrade did you do exactly? Was your installation of Windows unaffected by the change in hardware?

      Could you try downloading the offline installer for the Dropbox desktop application from this page, and try installing it again?

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