We’re Still Here to Help (Even Over the Holidays!) - find out more here.
Forum Discussion
I can't link my macOS desktop app to the existing Dropbox folder after unlinking
On Mac, Dropbox stopped syncing about two to three weeks ago. In my Dropbox Security settings I see two Devices with identical names, e.g., iMac.lan. (Formerly, I had the three devices allowed by the...
Thank you. I've been unable to verify my version of Dropbox, eg, Dropbox app for macOS on File Provider, because, when I try to follow these directions https://help.dropbox.com/installs/dropbox-for-macos-support I get stuck with Dropbox waiting to be linked to an account. MacOS' "Get Info" click on the executable tells me that Dropbox is version 202.4.5551.
And, finally, this morning I set a new record of Dropbox listing my iMac as a linked device with three identical entries.
I thank you for your help. If we can't fix the problem soon, what else can I do? How about an upgrade to a service level that lets me call for support? Some of those levels come with a free trial period, don't they?
Walter
Dropbox Community Moderator
Dropbox Community ModeratorHey BoxedInn - sorry to hear you're still having issues with this.
Could you try removing the extra devices from your account's security page and then attempt an advanced reinstall?
Let us know how it goes!
Thank you. Trying. I'm stuck on step 2 of "How to run an advanced reinstall of Dropbox on your computer": Before running an advanced reinstall
- Save and quit all programs accessing files in the Dropbox folder.
- If you use selective sync, take note of the preferences you applied.
How do take note of my selective sync preferences if Dropbox will not start on my computer? I can't find them anywhere else.
- Nancy
BoxedInn, since it won’t be possible to use the same old Dropbox folder under CloudStorage, you don’t need to proceed with the advanced reinstall.
While signing back into your desktop app now, are you being asked to select a new location for your Dropbox folder? If yes, you can pick another one and your files will sync there.
Thank you. I'm confused. On my iMac, where the catastrophic failure occured, I had been working with a Dropbox file named "Dropbox" in ~/library/CloudStorage. That's the file I renamed to "Dropbox1" while trying to bring Dropbox back. Today I followed your instructions above by starting the Dropbox app, making the choice to log out a connection because I was told that I was already at my connection limit (I logged out the duplicate copy of my iMac's connection, previously discussed), and allowing the Dropbox app to rename my Dropbox folder. Nothing happened in ~/library/CloudStorage, where my Dropbox file (which no longer works as a Dropbox file) now is named "Dropbox1". Instead, in ~/, I now have a file named "Dropbox" with a date modified of today, and another file, "Dropbox (Old)" with a date modified of November 29, 2022.
Did Dropbox move my Dropbox file from ~/library/CloudStorage to my home directory ~/?
If I copy my old, dead Dropbox file ~/library/CloudStorage/Dropbox1 into what I presume is my new Dropbox file ~/Dropbox, will it sync with the cloud as in the old days?
I know I've lost information, having updated Dropbox files from my laptop which presumably never made it up to Dropbox in the cloud, then down again into my desktop. Before I copy into Dropbox from my old, dead "Dropbox1" file, is there a way from my laptop (or from a browser) to tell what it thinks are the recently modified Dropbox files? Maybe then I'll be able to look at them and spot some of the information that will be lost when I, in effect, declare my desktop's (dead) version of Dropbox, the "Dropbox1" file, as my one and only Dropbox file.
Going forward, when I have to start the Dropbox app on my iMac, will I forever have to stop and log out duplicate copies of that same iMac's Dropbox connection?
