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BoxedInn's avatar
BoxedInn
Explorer | Level 4
2 years ago

I can't link my macOS desktop app to the existing Dropbox folder after unlinking

On Mac, Dropbox stopped syncing about two to three weeks ago. In my Dropbox Security settings I see two Devices with identical names, e.g., iMac.lan. (Formerly, I had the three devices allowed by the...
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BoxedInn's avatar
BoxedInn
Explorer | Level 4
2 years ago

Thank you. I've been unable to verify my version of Dropbox, eg, Dropbox app for macOS on File Provider, because, when I try to follow these directions https://help.dropbox.com/installs/dropbox-for-macos-support I get stuck with Dropbox waiting to be linked to an account. MacOS' "Get Info" click on the executable tells me that Dropbox is version 202.4.5551.

 

And, finally, this morning I set a new record of Dropbox listing my iMac as a linked device with three identical entries.

 

I thank you for your help. If we can't fix the problem soon, what else can I do? How about an upgrade to a service level that lets me call for support? Some of those levels come with a free trial period, don't they?

Nancy's avatar
Nancy
Icon for Dropbox Community Moderator rankDropbox Community Moderator
2 years ago

Hi again, BoxedInn, and sorry for jumping in. 

 

I see you had previously mentioned that, at some point, you renamed the existing Dropbox folder, correct? 

 

When checking with our team, they mentioned that if you were previously running the Dropbox app on File Provider (with your Dropbox folder under CloudStorage), you’d only be able to use the existing Dropbox folder again in case it hadn’t been modified/renamed in the meantime. 

 

Now, since the Dropbox folder was renamed at some point, I'm afraid it can no longer be relinked to your Dropbox app, so you’ll need to choose a different location instead, on which the new Dropbox folder will be created.

  • skillet's avatar
    skillet
    Helpful | Level 6
    11 months ago

    I am running into this same error and have deleted Dropbox and all it's assoiated files and it will not let me install Dropbox with two linked accounts to ~/Library/CloudStorage/

    It lets me install to my user folder which is not helpful since I need the path to be the same on the two computers I use. They are both on the same macOS and the same Dropbox version yet one will let me store in error with the selected folder can't create a Dropbox folder in the requested location ~/Library/CloudStorage.

    It uploads but doesn't download from the computer that is stored in my user folder. Such strange issues. 

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