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sloejelly's avatar
sloejelly
Explorer | Level 4
8 months ago

I can't move the Dropbox folder to my D drive; I'm asked to close all files/try a new location.

My C drive is very full, but my D drive is very empty, so I'm trying to move the Dropbox folder to D drive where there is ample room. I'm following the instructions given (go to sync, scroll to move, select the new location) but I repeatedly get the error message that "the folder cannot be moved. Close open files and try again or try a new location."

I have already closed all open files, I have paused syncing. There is ample room on the new drive. I have tried a different location to my preferred one. Nothing works, the error message just repeats. There are shared folders within the main Dropbox folder--would they be causing the issue, if another user had them open?

I am running Windows 10 and have a Dropbox Plus account.

Any suggestions? Thank you.

desktop
Error Messages
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13 Replies

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  • Nancy's avatar
    Nancy
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    8 months ago

    Perfect! Thanks for the additional info. 

    Can you please resume the app’s syncing again? To move the Dropbox folder, it’s best for the app to be up to date and actively connected to our servers.  

    Other than that, I’d like to know how much hard drive space you have left on your C: drive at the moment, as some disk space may be necessary for the Dropbox app to move the folder over to a different location.

  • sloejelly's avatar
    sloejelly
    Explorer | Level 4
    8 months ago

    Hi Nancy, thank you for your reply.

    The syncing status of my Dropbox app is currently paused, but when I resumed the syncing it synced right up immediately. I then paused it again to try your suggestion.

    I hadn't restarted my laptop, so I did that, (with sync paused) and it made no difference. It still wouldn't move and gave the same error (screenshot attached).

    The file types in the shared folders are a mix of PDF, DOC, DOCX, JPG, HTML, WPT (which is a waypoint file from a mapping app) and saved emails. There are also some subfolders containing more of the same filetypes.

    I'm not entirely sure what you mean by the format of the drive I'm trying to move the dropbox folder to, but the file system is NTFS. Is that what you want to know?

    Thanks so much.

     

  • Nancy's avatar
    Nancy
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    8 months ago

    Thanks for posting this on our Community, sloejelly! 

    Can you clarify the current syncing status of your Dropbox app, after resuming the app’s syncing? 

    Did you also close all files/folders on your computer and restart your device? As for the shared folders that you mention, I believe this would only be an issue if the files within them were open on your own computer. However, can you clarify what type of files are saved in these folders? 

    Finally, I’d like a screenshot of the error you see exactly, in case it still persists after closing everything and restarting your computer, and of the format of the drive you're trying to move the Dropbox folder to.

    Keep me in the loop for more updates.

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