We’re Still Here to Help (Even Over the Holidays!) - find out more here.
Forum Discussion
I can't update Dropbox to File Provider on my macOS 14 and 15; I keep being asked to sign out.
Hi,
I have and issue where when I try to update to Dropbox on File Provider (OSX 14 and 15) - the desktop app throws a message about needing to sign out. When the app logs back in it's back to to indexing and syncing without it having been updated to Dropbox on File Provider.
I've tried reinstalling the desktop app and cleaning out cache.
This issue has started after a recovery install of my mac from a backup.
Does anyone have any ideas on how to mend this? Cheers
7 Replies
- Walter
Dropbox Community Moderator
Hi there Pelle Busch-Jensen - sorry to hear about this.
Can you please clarify your computer's exact OS, and the version and status of the Dropbox desktop app as shown in your menu bar?
A screenshot of the exact error you're getting would also help!
macOS 15.2 (24C101) (same issue on 14.7)
Dropbox version 217.3.4243. Up to date.
I can't really screenshot the exact error as it's more like a loop without a specific error message.- Walter
I see, thanks for the additional information Pelle Busch-Jensen
It seems that you're running a beta version of the app; have you tried using the latest, stable version from this page instead?
Just make sure you toggle off the 'early releases' from your account's settings first.
Yes I opted for the beta version hoping it would help the issue. It didn’t
- Nancy
Hope it’s OK if I jump in too, Pelle Busch-Jensen. To recap, you were previously on the stable version of the Dropbox app (not the beta one you’re currently using) and you were still experiencing the same behavior, correct?
You also mentioned in the beginning that the issue occurred after a recovery install of the Dropbox app; did you mean that you were normally using the Dropbox app on File Provider prior to that?
Other than that, I’d like you to go to the Sync tab of your app preferences as the next step and send me a screenshot of what you see there.
you were previously on the stable version of the Dropbox app (not the beta one you’re currently using) and you were still experiencing the same behavior, correct?
- Yes correct
did you mean that you were normally using the Dropbox app on File Provider prior to that?
- Yes correct
So in the interest of time and my sanity I've chosen to do a fresh start reinstalling the OS and apps. It seems like Dropbox is behaving in a correct manor now. So the issue is still unresolved but thank you Nancy and Walter for your time.- Walter
If you still have issues with this, you can reach out to our support team directly as they'll be better equipped to assist further with account and device specific information Pelle Busch-Jensen
Let us know of any updates!
