Forum Discussion

Pelle Busch-Jensen's avatar
Pelle Busch-Jensen
New member | Level 1
11 months ago

I can't update Dropbox to File Provider on my macOS 14 and 15; I keep being asked to sign out.

Hi, I have and issue where when I try to update to Dropbox on File Provider (OSX 14 and 15) - the desktop app throws a message about needing to sign out. When the app logs back in it's back to ...
desktop
Mac
Setting up the apps
Pelle Busch-Jensen's avatar
Pelle Busch-Jensen
New member | Level 1
11 months ago

macOS 15.2 (24C101) (same issue on 14.7)
Dropbox version 217.3.4243. Up to date.
I can't really screenshot the exact error as it's more like a loop without a specific error message.

Walter's avatar
Walter
Icon for Dropbox Community Moderator rankDropbox Community Moderator
11 months ago

I see, thanks for the additional information Pelle Busch-Jensen 

It seems that you're running a beta version of the app; have you tried using the latest, stable version from this page instead?

Just make sure you toggle off the 'early releases' from your account's settings first. 

  • Pelle Busch-Jensen's avatar
    Pelle Busch-Jensen
    New member | Level 1
    11 months ago

    Yes I opted for the beta version hoping it would help the issue. It didn’t 

    • Nancy's avatar
      Nancy
      Icon for Dropbox Community Moderator rankDropbox Community Moderator
      11 months ago

      Hope it’s OK if I jump in too, Pelle Busch-Jensen. To recap, you were previously on the stable version of the Dropbox app (not the beta one you’re currently using) and you were still experiencing the same behavior, correct?

      You also mentioned in the beginning that the issue occurred after a recovery install of the Dropbox app; did you mean that you were normally using the Dropbox app on File Provider prior to that?

      Other than that, I’d like you to go to the Sync tab of your app preferences as the next step and send me a screenshot of what you see there.

      • Pelle Busch-Jensen's avatar
        Pelle Busch-Jensen
        New member | Level 1
        11 months ago

        you were previously on the stable version of the Dropbox app (not the beta one you’re currently using) and you were still experiencing the same behavior, correct?
        - Yes correct

        did you mean that you were normally using the Dropbox app on File Provider prior to that?
        - Yes correct

        So in the interest of time and my sanity I've chosen to do a fresh start reinstalling the OS and apps. It seems like Dropbox is behaving in a correct manor now. So the issue is still unresolved but thank you Nancy and Walter for your time.


About Apps and Installations

Have a question about a Dropbox app or installation? Reach out to the Dropbox Community and get solutions, help, and advice from members.

The Dropbox Community team is active from Monday to Friday. We try to respond to you as soon as we can, usually within 2 hours.

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X, Facebook or Instagram.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!