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soloelsie's avatar
soloelsie
Helpful | Level 6
3 years ago
Solved

I can't use the selective sync feature due to an error

Hello I am trying to conduct Selective Sync and unable to do so. I tried both methods - (1) from the preferences>sync - it won't let me choose folders. (2) When I right click on my blue folders...
desktop
Error Messages
Mac
Setting up the apps
sync
  • soloelsie's avatar
    soloelsie
    3 years ago

    Hello! 

    I have reformatted my laptop and reinstalled Dropbox. The problem was connected to the device. Thank you again for your support!

    Elizabeth

Jay's avatar
Jay
Icon for Dropbox Community Moderator rankDropbox Community Moderator
3 years ago

Do you have any proxy, VPN, firewall, security software, or even ISP/router settings that could be restricting traffic to the following Dropbox domains?

soloelsie's avatar
soloelsie
Helpful | Level 6
3 years ago

Hi Jay

I do not have any proxy, VPN, firewall, security software, or ISP/router settings that interfere. My laptop (Mac) is linked to my private Wifi and that's it.

Any ideas what I could do, please?

Thanks

Elizabeth

  • Jay's avatar
    Jay
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    3 years ago

    From which country or region are you currently using the Dropbox desktop application?

    • soloelsie's avatar
      soloelsie
      Helpful | Level 6
      3 years ago

      Hong Kong

      • Hannah's avatar
        Hannah
        Icon for Dropbox Community Moderator rankDropbox Community Moderator
        3 years ago

        Hey soloelsie, can you also let us know more about what happened after you reinstalled the Dropbox app?

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