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Sir_Caramel's avatar
Sir_Caramel
Helpful | Level 7
4 months ago
Solved

I did an advanced reinstall of my Dropbox app, but now it won't start (Windows 11).

  Hi, I'm running a fully-updated Win 11 and had the latest Dropbox desktop app. As I'm in China I run Astrill VPN and have both Kaspersky and Malwarebytes apps for security. Dropbox wouldn't l...
desktop
Error Messages
windows
  • jindrikijind's avatar
    jindrikijind
    4 months ago

    hi . i suggest you to Check folder permissions, give full control to your user, then run Dropbox as admin.

Mark's avatar
Mark
Icon for Super User II rankSuper User II
4 months ago

Have you got Dropbox on a different drive location to where its expecting it?

Sir_Caramel's avatar
Sir_Caramel
Helpful | Level 7
4 months ago

Hi Mark. I've installed Dropbox to it's default location on C. I just have the files to be synced on my H drive.

  • Nancy's avatar
    Nancy
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    4 months ago

    Hi from me too, Sir_Caramel! Can you please clarify what you mean when saying you have the files to be synced on your H drive, even though the Dropbox app is installed on your C drive?

    • Sir_Caramel's avatar
      Sir_Caramel
      Helpful | Level 7
      4 months ago

      Hello Nancy,

      Apologies, I've been away. Thank you for your reply. The app is installed on my C drive, the files to be synced are not in the default sync folder in C, but in my H drive.

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