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Forum Discussion
Sir_Caramel
4 months agoHelpful | Level 7
I did an advanced reinstall of my Dropbox app, but now it won't start (Windows 11).
Hi,
I'm running a fully-updated Win 11 and had the latest Dropbox desktop app. As I'm in China I run Astrill VPN and have both Kaspersky and Malwarebytes apps for security.
Dropbox wouldn't l...
- 4 months ago
hi . i suggest you to Check folder permissions, give full control to your user, then run Dropbox as admin.
johnwick5656
4 months agoNew member | Level 2
After reinstalling Dropbox on Windows 11, it may fail to start with an ACCESS_DENIED error because it canât create the hidden .dropbox file in your Dropbox folder (H:\Dropbox). This usually happens if the folderâs permissions are broken, antivirus software like Kaspersky or Malwarebytes is blocking it, or the drive is not NTFS formatted. To fix it, give your Windows user full control of the H:\Dropbox folder, temporarily disable antivirus and try again, test Dropbox on your C: drive to rule out drive issues, and check if H: is NTFS formatted; if not, use NTFS or keep the main Dropbox folder on C: while using selective sync for large folders.
Sir_Caramel
4 months agoHelpful | Level 7
Thank you Johnwick5656. A really thorough explanation and options to try. Apologies for not responding immeadiately, but thank you for your help in this matter! The folder permissions switch did it!
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