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hlou1206's avatar
hlou1206
Explorer | Level 3
4 hours ago

I downloaded the desktop app on my Windows, but can't install it.

Device (MSI) Operating System/Browser (if using the web) (Windows 11) Desktop app stopped working. Tried downloading several months ago and it seemed to have worked but the desktop app disappea...
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Megan's avatar
Megan
Icon for Dropbox Community Moderator rankDropbox Community Moderator
2 hours ago

Hey there, hlou1206 let's see what we can find about this together! 

Have you made sure that you're not hitting your account's device limit if you're on the Basic plan? Keep in mind that you can see the number of devices currently linked to your Dropbox account under the “Devices” section of your online Security tab.

Since you've already done some troubleshooting, could you try an advanced reinstall and let us know how it goes?

If you still get the same error and have excluded any 3rd party apps that might be causing this, you might want to try installing the Dropbox desktop app on a new OS profile on your computer.

Keep me posted!

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