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Rhoufi's avatar
Rhoufi
New member | Level 2
3 hours ago

I get an error that the Dropbox app can't start after installing it on my Windows device.

The error file is as follows: bn.BUILD_KEY: Dropbox bn.VERSION: 243.4.6956 bn.constants.WINDOWS_SHELL_EXT_VERSION: 90 bn.is_frozen: True machine_id: fb77be58-97d3-4be1-8b70-5fb2483...
desktop
Error Messages
Install
windows
Nancy's avatar
Nancy
Icon for Dropbox Community Moderator rankDropbox Community Moderator
2 hours ago

Hi Rhoufi, and thanks for posting on our forum today. 

The error message you’re getting could be related to an antivirus or another security program interfering with the Dropbox app on your computer. 

Can you please check if there are any such programs on your device and disable them for the time being? 

After that, I’d like you to restart your computer and reinstall Dropbox once again. 

Let me know, if that works.

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