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Rhoufi's avatar
Rhoufi
New member | Level 2
4 hours ago

I get an error that the Dropbox app can't start after installing it on my Windows device.

The error file is as follows: bn.BUILD_KEY: Dropbox bn.VERSION: 243.4.6956 bn.constants.WINDOWS_SHELL_EXT_VERSION: 90 bn.is_frozen: True machine_id: fb77be58-97d3-4be1-8b70-5fb2483...
desktop
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Rich's avatar
Rich
Icon for Super User II rankSuper User II
2 hours ago
Rhoufi wrote:

appdata: 'C:\\Users\\Kimpan\\AppData\\Local\\Dropbox\\instance1'

Rhoufi wrote:

TMP: C:\Users\BLACKB~1\AppData\Local\Temp

Rhoufi wrote:

PermissionError: [WinError 5] Access is denied: 'C:\\Users\\Kimpan\\AppData\\Local\\Dropbox'

Did you rename your user account or profile directory, and had a previous Dropbox install? The errors indicate that you're signed in to one Windows user account while Dropbox is looking for files in the profile of another user account. It's expected that one user account wouldn't have access to the profile of another, hence the access denied error.

I'd perform an advanced re-install of Dropbox so that all the previous information is cleared before installing again.

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