Forum Discussion

JonatanLeopardi's avatar
JonatanLeopardi
Explorer | Level 4
7 years ago
Solved

I get an error that the program can't start because api-ms-win-core-timezone-l1-1-0.ddl is missing?

I've tried reinstalling the program (several times) but it didn't work. I use the desktop app in my pc and the app in the other devices. I have this issue in my pc (running W7). Any help?
desktop
Error Messages
Setting up the apps
Ahiruko's avatar
Ahiruko
Explorer | Level 4
7 years ago
Rich


my windows is 7 32 bit, i can't find the update in the page you posted ! is re installing my windows gonna fix the problem ?

or should i try this advanced reinstall ?

Rich's avatar
Rich
Icon for Super User II rankSuper User II
7 years ago
Ahiruko wrote:

my windows is 7 32 bit, i can't find the update in the page you posted

The 32 bit update is on the same page, directly above the 64 bit update. You want the x86 file for Windows 7.

  • constanza_'s avatar
    constanza_
    New member | Level 2
    7 years ago

    Just FYI, this update will only be possible if you have the Windows 7 Service Pack 1 (SP1) installed. Otherwise, you'll have to do that first. :)

  • Ahiruko's avatar
    Ahiruko
    Explorer | Level 4
    7 years ago

    can i ask if this missing file only available in the update , i mean it's not in the original windows installation?  so reinstalling my OS won't fix it?  i have windows 7 Ultimate  32 bit

    • Rich's avatar
      Rich
      Icon for Super User II rankSuper User II
      7 years ago

      You'd have to ask Microsoft as it's their update. This isn't a Dropbox related issue.

      • Ahiruko's avatar
        Ahiruko
        Explorer | Level 4
        7 years ago

        oki, thank you so much for your help

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