Forum Discussion

Mariella57's avatar
Mariella57
New member | Level 2
8 months ago

I got an unknown error when I tried logging in to my mobile.

Hello, I am using dropbox regularly on my PC, I log in to dropbox in with my personal email address and it works flawlessly. I just installed dropbox app on my android smartphone and when I try to ...
account access
Android
Mobile
Mariella57's avatar
Mariella57
New member | Level 2
8 months ago

Hi Megan,

You are right, I had 3 devices linked to dropbox but 2 of them were old smartphones no more active so I removed them well before writing this post on the community forum but the sign-in from the new android device still did not work.
Now (3 days later) I tried again to connect from the smartphone and this time it finally worked !
On your opinon it is possible that the dropbox service did not update immediately my account but asked a few hours (or, maybe, days) to update it thus finally allowing me today to register a new device (actually the 2nd) and connect it to the shared storage ?
Best regards,
Mariella57

Mark's avatar
Mark
Icon for Super User II rankSuper User II
8 months ago

Hi

Mariella57 wrote:

On your opinon it is possible that the dropbox service did not update immediately my account but asked a few hours

I have to be honest and say I have never ever seen it work that way - usually an unlink is instant 

About Apps and Installations

Have a question about a Dropbox app or installation? Reach out to the Dropbox Community and get solutions, help, and advice from members.

The Dropbox Community team is active from Monday to Friday. We try to respond to you as soon as we can, usually within 2 hours.

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X, Facebook or Instagram.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!