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Siburg's avatar
Siburg
New member | Level 2
7 months ago
Solved

I have 2 Dropbox accounts, but can't sign out of the wrong account on my PC

I have 2 basic accounts, with different email addresses, used for different purposes. I have a new PC and downloaded the Dropbox app. Unfortunately, I opened up the wrong dropbox account in the app. ...
account access
desktop
Theresa's avatar
Theresa
Icon for Community Manager rankCommunity Manager
7 months ago

Hi Siburg​ and welcome to the Dropbox Community 🤗. I am glad to see you got access to the correct Dropbox account with the help of Jay​ and our amazing Super User Mark​.

I'm Theresa, one of the Community Managers here at Dropbox and you will see me around the forums getting involved in the threads 👩‍💻. I love hearing about how our members use Dropbox, we may be able to share some productivity tips with you or perhaps you have feedback you would like to share with our internal team. 

If you're open to sharing I'd love to hear from you, just give me a shout here 🙋‍♀️ - I'd love to chat all things Dropbox. 

T 😺 (Dropbox Community Manager) 

Ronnie S's avatar
Ronnie S
New member | Level 2
6 months ago

T_teresa - I have two accounts, one of which is upgraded to 3TB of storage.  I can't remember which account name or email that is under, can you please private message me to help me?

 

Deepest thanks

ronnie

  • Walter's avatar
    Walter
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    6 months ago

    Hey Ronnie S - did you upgrade through the website directly or via the app store on a mobile device in the first place?

    Have you tried using your email addresses to sign into Dropbox at all?

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