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sorenwest's avatar
sorenwest
Helpful | Level 6
7 months ago
Solved

I have two Dropbox folders but only one syncs, and it looks empty.

Dropbox issue: I have talked with many computer consultants about the following and no one is able to resolve this. I’d appreciate any help. Also Camera Upload no longer works. 1.    I have only on...
desktop
Folders
sync
  • sorenwest's avatar
    sorenwest
    6 months ago

    I figured out a fix. Uninstalled Dbx on PC; Used phone's Dbx CONNECT link to reinstall Dbx on PC with all the files in order as on the phone. . . .

    Thanks for riding this out with me.

    Soren West

Jay's avatar
Jay
Icon for Dropbox Community Moderator rankDropbox Community Moderator
7 months ago

Hi sorenwest​, you can sign out of the Dropbox account in the desktop by following these steps.

Afterwards, you can sign back in with the correct email address, and the files will then sync to your machine.

If you want to delete the other Dropbox account entirely, make sure to log in to that account on the Dropbox site, and then follow these steps. Please note that deleting the account is permanent, and no files can be recovered once completed, so please ensure that you're signed into the unwanted account on the site when doing the deletion.
If there's anything else we can assist with, feel free to reply back here!

sorenwest's avatar
sorenwest
Helpful | Level 6
6 months ago

How do I " sign back in with the correct email address"?

  • Walter's avatar
    Walter
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    6 months ago

    You'll need to follow these steps using the correct email address now sorenwest 

    Let us know how it goes!

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