Forum Discussion

jjkazz's avatar
jjkazz
New member | Level 2
9 months ago

I installed the Dropbox app on Windows 11, but it keeps freezing.

Just installed windows 11 24h2 in my computer and finished all the updates. Proceeded to install dropbox and the installation flows fine but right after setting up the account and selecting the folde...
desktop
windows
jjkazz's avatar
jjkazz
New member | Level 2
9 months ago

I'll have access to the PC in some hours, I never managed to see the icon in the task bar, it appeared as a blank space.

The version was probably the latest as it was directly from the dropbox installer website (https://www.dropbox.com/install).

Megan's avatar
Megan
Icon for Dropbox Community Moderator rankDropbox Community Moderator
9 months ago

If you could check once you have access to the device, that'd be great jjkazz.

Let me know! 

  • jjkazz's avatar
    jjkazz
    New member | Level 2
    9 months ago

    Turned off windows defender firewall
    Tried again with new installer just downloaded, version 220.4.4126. 
    Sign in successfully via chrome, changed dropbox folder to Documents, selected specific folders to sync downloading files locally (like previously)

    Seems to be successful. Do I need to have the firewall off?

     

    • Walter's avatar
      Walter
      Icon for Dropbox Community Moderator rankDropbox Community Moderator
      9 months ago

      Not necessarily, but you might need to adjust its settings to whitelist Dropbox and its domains jjkazz 

      Let us know if anything else comes up. 

    • Theresa's avatar
      Theresa
      Icon for Community Manager rankCommunity Manager
      9 months ago

      Hi jjkazz  and welcome to the Dropbox Community. I am glad to see that your Dropbox account is back up and running successfully thanks to Walters amazing assistance. 

      By the way, my name is Theresa, and you might see me popping up around the Community 👩‍💻. I absolutely love hearing from our members and learning how they use Dropbox in their daily lives 💙.

      If you're open to sharing, I’d love to hear how you use Dropbox 💡. Who knows, you might inspire some helpful tips we can share with others or even spark ideas to pass along to our internal team! 🤗

      T 😺 (Dropbox Community Manager)

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