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Forum Discussion
beastie
3 years agoExplorer | Level 3
I keep getting a request from windows to install a Dropbox Update, but nothing happens.
I am using Windows 10 [upto date]
I keep getting a request from windows to install a Dropbox Update...... when I agree nothing happens and the request comes again later in the day.
I have agreed ...
Megan
Dropbox Staff
3 years agoHi beastie, let's jump right into this!
You mentioned that you see a Windows notification for the Dropbox update, so most likely that wouldn't be a scam.
Have you tried to restart your device? If you have, and nothing worked, could you also send me a screenshot of the pop-up message that you see on your end, so I can have a visual too?
Keep me posted!
beastie
2 years agoExplorer | Level 3
The Windows message to update dropbox says>>> CLSD:(4942331-4EDE-838E-F8C8F3F6BF62
I am unable to prntscreen
I hope you can help
- Hannah2 years ago
Dropbox Staff
Hey beastie, can you use this website to help you take a screenshot of the message?
Once you've taken it, you should be able to see a camera icon above the reply box here on the Community, so you can attach your screenshot in your next reply.
- beastie2 years agoExplorer | Level 3
Hannah....... I did give you the error message here it is again
- Jay2 years ago
Dropbox Staff
Hi beastie, have you changed the UAC settings on your machine to be more sensitive?
Did you install the Dropbox desktop application with admin privileges by following these steps?
- beastie2 years agoExplorer | Level 3
Thanks for your help I have Dropbox 166.4.2920 already installed which I think is the uptodate version.
I have adjusted the UAC and then set back to my normal setting 75% I hope it has fixed the problem.I will let you know if Dropbox is still trying to update
- Jay2 years ago
Dropbox Staff
Thanks for the update, If you need any further assistance in the future, please let me know.
Enjoy your week!
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