Forum Discussion

beastie's avatar
beastie
Explorer | Level 3
3 years ago

I keep getting a request from windows to install a Dropbox Update, but nothing happens.

I am using Windows 10 [upto date] I keep getting a request from windows to install a Dropbox Update...... when I agree nothing happens and the request comes again later in the day. I have agreed ...
desktop
Setting up the apps
windows
Megan's avatar
Megan
Icon for Dropbox Community Moderator rankDropbox Community Moderator
3 years ago

Hi beastie, let's jump right into this! 

 

You mentioned that you see a Windows notification for the Dropbox update, so most likely that wouldn't be a scam. 

 

Have you tried to restart your device? If you have, and nothing worked, could you also send me a screenshot of the pop-up message that you see on your end, so I can have a visual too?

 

Keep me posted!

beastie's avatar
beastie
Explorer | Level 3
3 years ago

The Windows message to update dropbox says>>>       CLSD:(4942331-4EDE-838E-F8C8F3F6BF62 

I am unable to prntscreen

I hope you can help

  • Hannah's avatar
    Hannah
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    3 years ago

    Hey beastie, can you use this website to help you take a screenshot of the message?

     

    Once you've taken it, you should be able to see a camera icon above the reply box here on the Community, so you can attach your screenshot in your next reply.

    • beastie's avatar
      beastie
      Explorer | Level 3
      3 years ago

      Hannah....... I did give you the error message here it is again

       

      • Jay's avatar
        Jay
        Icon for Dropbox Community Moderator rankDropbox Community Moderator
        3 years ago

        Hi beastie, have you changed the UAC settings on your machine to be more sensitive?

         

        Did you install the Dropbox desktop application with admin privileges by following these steps?

    • beastie's avatar
      beastie
      Explorer | Level 3
      3 years ago

      Thanks for your help I have Dropbox 166.4.2920 already installed which I think is the uptodate version.
      I have adjusted the UAC and then set back to my normal setting 75% I hope it has fixed the problem.

      I will let you know if Dropbox is still trying to update

       

      • Jay's avatar
        Jay
        Icon for Dropbox Community Moderator rankDropbox Community Moderator
        3 years ago

        Thanks for the update, If you need any further assistance in the future, please let me know.

         

        Enjoy your week!

About Apps and Installations

Have a question about a Dropbox app or installation? Reach out to the Dropbox Community and get solutions, help, and advice from members.

The Dropbox Community team is active from Monday to Friday. We try to respond to you as soon as we can, usually within 2 hours.

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X, Facebook or Instagram.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!